Hoping someone can give a little help. Got Genieacs installed and running and talking to my device. The issues I have is under listing of devices nothing is showing up in the values. I followed the above suggestion of editing the two config files. This then populated the Software Version field but nothing else. Are there any other changes I need to make to the config file to see the rest of the fields.
So a little bit of an updated i forced refreshed and now I have the serail number field which is actual the mac address and the prodcut class fields. Still nothing under the real mac address field , IP and WLAN SSID fields.