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Whatsapp voice call not working

Posted: Tue Jul 18, 2017 5:18 pm
by vikasbenni
My users are not able to use whatsapp voice/video call feature. Other applications like skype are working fine. Can anyone help/ give suggestion to resolve this issue. Thankyoum
I'm using Mikrotik RB1100

Re: Whatsapp voice call not working

Posted: Wed Jul 19, 2017 3:25 pm
by ermis
I suggest to find out what ports requires the whatsapp application and then check your firewall rules.

Re: Whatsapp voice call not working

Posted: Wed Jul 19, 2017 3:38 pm
by dadaniel
First match at google shows that the following ports have to be allowed:

TCP: 4244,5222,5223,5228,5242
TCP/UDP: 59234, 50318
UDP: 3478,45395

It seems you don't have proper firewall rules, because your NAT does not seem to work properly or is blocking ports.

Re: Whatsapp voice call not working

Posted: Wed Jul 19, 2017 5:28 pm
by vikasbenni
Thankyou for your suggestions, However I checked and found no firewall rule is blocking these ports.