We are getting a problem with Window 10 users unable use the hotspot. no splash page is being loaded and we cannot browse to the hotspots IP in a web browser.

We can ping it and we do get a reply.

All other devices, Macs, iPhones, Android all seem to be working ok, Just not Windows 10.

After a google search i came across another post dated 1 day ago with the same problem and no fix.

https://www.reddit.com/r/Windows10/comm ... screen_in/

Hope someone can help.

Router is running V6.38.1

You should be more concerned about running such an old version of RouterOS! Your router may already be compromised due to various remote exploits in that version, update it ASAP and check for signs of compromise.

As for the hotspot problem, have you tried with different browsers? I would expect the OS to not make much difference here.

We have tried IE, Chrome and Edge and all do not work.