Hello,
I have a mikrotik hap ac and iPhone XS connects for wifi ac without problems. But some applications give connection error and the safari does not open web pages. Iphone X, 6S, Macbook Pro and other wifi devices work without problems.
On the other hand the iPhone XS connects to another ISP's wifi router and all applications work very well on Internet.
Is it a bug from Mikrotik or IOS 12?
Thank you,
Re: iPhone XS and Mikrotik hAP ac
I’m yousing my iPhone with ios12 and have no Problems with Mikrotik
Re: iPhone XS and Mikrotik hAP ac
iPhone XS? I am a good customer of mikrotik products and I needed developers to see if it is a bugI’m yousing my iPhone with ios12 and have no Problems with Mikrotik
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nescafe2002
Forum Veteran
- Posts: 897
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- Location: Netherlands
Re: iPhone XS and Mikrotik hAP ac
This is not an official MikroTik support forum. Either post your configuration to let other users review your settings ( /export hide-sensitive ) or contact Mikrotik support directly via e-mail or support ticket online ( https://mikrotik.com/client/support ).
Re: iPhone XS and Mikrotik hAP ac
Thank you,This is not an official MikroTik support forum. Either post your configuration to let other users review your settings ( /export hide-sensitive ) or contact Mikrotik support directly via e-mail or support ticket online ( https://mikrotik.com/client/support ).
Configuration is ok, only iPhone XS have problem with mikrotik router...
Re: iPhone XS and Mikrotik hAP ac
I've had a similar problem. Just got an iPhone XS. It works fine while connected to a different 2.4GHz access point. When I connect to the Mikrotik HAP AC 5GHz, the connection would stop functioning after a few minutes.
After a little experimenting, changing the 5GHz radio from "A/N/AC" to just "A/N" (see screenshot) seemed to help, though I wonder if I'm sacrificing some connection speed.
It would be nice to figure out how to make the AC band function properly.
After a little experimenting, changing the 5GHz radio from "A/N/AC" to just "A/N" (see screenshot) seemed to help, though I wonder if I'm sacrificing some connection speed.
It would be nice to figure out how to make the AC band function properly.
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Re: iPhone XS and Mikrotik hAP ac
Try to change channel width.
Re: iPhone XS and Mikrotik hAP ac
Try this: Add to the WPA2-PSK TKIP encryption and connect to the wifi, after that deactivate the TKIP again. And it works ... Does anyone understand this Bug?I've had a similar problem. Just got an iPhone XS. It works fine while connected to a different 2.4GHz access point. When I connect to the Mikrotik HAP AC 5GHz, the connection would stop functioning after a few minutes.
After a little experimenting, changing the 5GHz radio from "A/N/AC" to just "A/N" (see screenshot) seemed to help, though I wonder if I'm sacrificing some connection speed.
It would be nice to figure out how to make the AC band function properly.
Re: iPhone XS and Mikrotik hAP ac
I tried going through all of the Channel Width options, leaving the router on the N/AC band. My iPhone & MacBook (which otherwise didn't have any problems) was unable to see the access point on most of the widths except 20/40MHz Ce.
I haven't tried playing with the TKIP setting yet.
Does anyone have any ideas for getting debugging information? There isn't very much in the routerboad logs as it is.
I haven't tried playing with the TKIP setting yet.
Does anyone have any ideas for getting debugging information? There isn't very much in the routerboad logs as it is.
Re: iPhone XS and Mikrotik hAP ac
Apple and mikrotik are already seeing my problem.I tried going through all of the Channel Width options, leaving the router on the N/AC band. My iPhone & MacBook (which otherwise didn't have any problems) was unable to see the access point on most of the widths except 20/40MHz Ce.
I haven't tried playing with the TKIP setting yet.
Does anyone have any ideas for getting debugging information? There isn't very much in the routerboad logs as it is.
see this:
iPhone XS and XS Max Owners Complain of Wi-Fi and LTE Connectivity Issues:
https://forums.macrumors.com/threads/ip ... s.2142500/
Re: iPhone XS and Mikrotik hAP ac
I too am having issue with an iPhone XS Max connecting to a HAP AC and HAP AC2 both running 6.43.2.
Macbook Pro, iPhone 7 Plus and iPad Pro all working fine.
Current Wifi Setup from the AC2:-
Macbook Pro, iPhone 7 Plus and iPad Pro all working fine.
Current Wifi Setup from the AC2:-
Code: Select all
/interface wireless security-profiles
set [ find default=yes ] supplicant-identity=MikroTik
add authentication-types=wpa2-psk eap-methods="" management-protection=allowed \
mode=dynamic-keys name=main supplicant-identity=""
add authentication-types=wpa2-psk eap-methods="" management-protection=allowed \
mode=dynamic-keys name=guest supplicant-identity=""
add authentication-types=wpa2-psk eap-methods="" management-protection=allowed \
mode=dynamic-keys name=kids supplicant-identity=""
add authentication-types=wpa2-psk eap-methods="" management-protection=allowed \
mode=dynamic-keys name=iot supplicant-identity=""
/interface wireless
set [ find default-name=wlan1 ] band=2ghz-onlyn channel-width=20/40mhz-Ce \
disabled=no mode=ap-bridge name=wlan1-main security-profile=main ssid=ap1 \
wireless-protocol=802.11
set [ find default-name=wlan2 ] band=5ghz-n/ac channel-width=20/40/80mhz-eeeC \
disabled=no frequency=auto mode=ap-bridge name=wlan2-main security-profile=\
main ssid=ap1 wireless-protocol=802.11
add disabled=no keepalive-frames=disabled mac-address=BA:69:F4:33:5E:B6 \
master-interface=wlan1-main multicast-buffering=disabled name=wlan1-guest \
security-profile=guest ssid=ap1-guest wds-cost-range=0 wds-default-cost=0 \
wps-mode=disabled
add keepalive-frames=disabled mac-address=BA:69:F4:33:5E:B8 master-interface=\
wlan1-main multicast-buffering=disabled name=wlan1-iot security-profile=iot \
ssid=ap1-iot wds-cost-range=0 wds-default-cost=0 wps-mode=disabled
add disabled=no keepalive-frames=disabled mac-address=BA:69:F4:33:5E:B7 \
master-interface=wlan1-main multicast-buffering=disabled name=wlan1-kids \
security-profile=kids ssid=ap1-kids wds-cost-range=0 wds-default-cost=0 \
wps-mode=disabled
add disabled=no keepalive-frames=disabled mac-address=BA:69:F4:33:5E:B9 \
master-interface=wlan2-main multicast-buffering=disabled name=wlan2-guest \
security-profile=guest ssid=ap1-guest wds-cost-range=0 wds-default-cost=0 \
wps-mode=disabled
add keepalive-frames=disabled mac-address=BA:69:F4:33:5E:BB master-interface=\
wlan2-main multicast-buffering=disabled name=wlan2-iot security-profile=iot \
ssid=ap1-iot wds-cost-range=0 wds-default-cost=0 wps-mode=disabled
add disabled=no keepalive-frames=disabled mac-address=BA:69:F4:33:5E:BA \
master-interface=wlan2-main multicast-buffering=disabled name=wlan2-kids \
security-profile=kids ssid=ap1-kids wds-cost-range=0 wds-default-cost=0 \
wps-mode=disabled
Re: iPhone XS and Mikrotik hAP ac
Users of the new iPhones are reporting the issues with all routers. They guess that the phones prefer 2GHz in some cases, and other issues. Wait for iOS 12.0.1 or something like that. It is a well discussed issue and not related to MikroTik
Re: iPhone XS and Mikrotik hAP ac
The only other oddity which I found, when the iPhone XS loses network connectivity I can still ping via IP address e.g. 8.8.8.8 but google.com will not respond. I tried overwriting the DNS on the phone to something out on the WAN e.g. 1.1.1.1 but didn't seem to make a difference.
Sometimes the wifi just works flawlessly and sometime it does nothing.
I can see the iPhone XS will also only connect to 2.4Ghz when you have both bands with the same SSID as suggested by other reports. I have tried creating a 5ghz only SSID using Virtual AP and connected the iPhone XS to that. I'll see if that helps at all and report back.
In my office we use a Mikrotik CCR with Unifi AC AP's and didn't have any issue there.
Sometimes the wifi just works flawlessly and sometime it does nothing.
I can see the iPhone XS will also only connect to 2.4Ghz when you have both bands with the same SSID as suggested by other reports. I have tried creating a 5ghz only SSID using Virtual AP and connected the iPhone XS to that. I'll see if that helps at all and report back.
In my office we use a Mikrotik CCR with Unifi AC AP's and didn't have any issue there.
Re: iPhone XS and Mikrotik hAP ac
Creating a 5Ghz only network on the hap ac2 did not help. In vain I setup up a spare Unifi AC Pro and the iPhone XS wifi works perfectly. I'm struggling to see how this is not Mikrotik related?
This seems separate and unrelated to the other iPhone XS wireless issues reported generally.
This seems separate and unrelated to the other iPhone XS wireless issues reported generally.
Re: iPhone XS and Mikrotik hAP ac
+1 for having problems with both the iPhone Xs and XsMax on the Mikrotik framework on 5GHz/80MHz AC. All other iPhones (X, 8, 7), iPads and MacBooks working fine. Running routeros 6.43.2.
Re: iPhone XS and Mikrotik hAP ac
Try latest iOS 12.0.1 where the wifi issues are supposed to be fixed.
Re: iPhone XS and Mikrotik hAP ac
12.0.1 does NOT fix the problem. We still have the problem after upgrading both an iPhoneXs and iPhoneXsMax. I have fully tested and we still see the same problem when attached to a 5GHz radio using 20/40/80MHz A/N/AC. Setting the radio to 5GHz A/N does work, at the cost of less performance. It looks like AC is the issue.
What did improve after the 12.0.0.1 upgrade was that these new iPhones do select a the 5GHz band when you have two radios (5GHz and 2.4GHz) broadcasting the same SSID. That was a problem also, but now works correctly.
What did improve after the 12.0.0.1 upgrade was that these new iPhones do select a the 5GHz band when you have two radios (5GHz and 2.4GHz) broadcasting the same SSID. That was a problem also, but now works correctly.
Re: iPhone XS and Mikrotik hAP ac
So what is the problem that remains in 12.0.1 ?
Enabele wireless debug logs and make supout.rif files when you see the issue, email the files to mikrotik support. Maybe there is also something to improve in RouterOS side.
Enabele wireless debug logs and make supout.rif files when you see the issue, email the files to mikrotik support. Maybe there is also something to improve in RouterOS side.
Re: iPhone XS and Mikrotik hAP ac
The problem is continuous across all of our Mikrotik APs. I have verified that these Apple devices work across other platforms (Cisco, etc. ). I am dealing with Apple Tier II and III support and they have come to the same conclusion.
All I have to do is attach to an 80MHz AC radio and the problem starts up immediately. Reconfiguring to just 40MHz A/N works. I can just do a few minute log and it will be there. All 2.4GHz configs work with no problem.
Also strange Is that if we attach to our core router using a L2TP VPN connection, the problem goes away even if you are attached to an 80MHz AC connection. Strange.
I have a ticket open with tech support, but they have not request log yet.
All I have to do is attach to an 80MHz AC radio and the problem starts up immediately. Reconfiguring to just 40MHz A/N works. I can just do a few minute log and it will be there. All 2.4GHz configs work with no problem.
Also strange Is that if we attach to our core router using a L2TP VPN connection, the problem goes away even if you are attached to an 80MHz AC connection. Strange.
I have a ticket open with tech support, but they have not request log yet.
Re: iPhone XS and Mikrotik hAP ac
I have been able to resolve the issue by making some configuration changes on the Mikrotik. I'm currently running AC at 5Ghz/80Mhz and seems fine. the only difference I can see is `country="united kingdom"` and `frequency-mode=regulatory-domain` :-
Before, Not working:-
Now, Working:-
Not sure if this helps anyone else.
Before, Not working:-
Code: Select all
set [ find default-name=wlan2 ] band=5ghz-n/ac channel-width=20/40/80mhz-eeeC \
disabled=no frequency=auto mode=ap-bridge name=wlan2-main security-profile=\
main ssid=ap1 wireless-protocol=802.11Code: Select all
set [ find default-name=wlan2 ] band=5ghz-n/ac channel-width=20/40/80mhz-eeeC \
country="united kingdom" disabled=no frequency=auto requency-mode=regulatory-domain \
mode=ap-bridge name=wlan2-main security-profile=main ssid=ap1 wireless-protocol=802.11Re: iPhone XS and Mikrotik hAP ac
The only other change I made was to apply Frequency Mode, Country (as per 5Gz) and Antenna Gain to 2 on the 2.4 Ghz Network
Re: iPhone XS and Mikrotik hAP ac
Actually, I'm more convinced it's something to do with Hurricane Electric IPv6 Tunnel. I just remembered I had also disabled this. As soon as I re-enabled it the issue returned. This post already highlighted this issue viewtopic.php?p=691678#p688505
Can there be a relation between Wifi and IPv6 tunnels?
Can there be a relation between Wifi and IPv6 tunnels?
Re: iPhone XS and Mikrotik hAP ac
Unfortunately, the units sold in the US are fixed to "united states3" and "regulatory-domain". You cannot buy the international version over here any more.
I just got off the phone with Apple engineering, and they are insistent that this is a Mikrotik issue. It's the only manufacture they are getting complaints with at this point.
Since more of these new Apple iPhones are arriving here on almost a daily basis, I am going to have to disable 80MHz across my platform. This will impact all of my users in a big way (since laptops and other devices like the better performance of the 80Mhz AC). Just this morning I had two users who told me they were going to disable Wifi (and just use GSM) until I had this resolved.
I am not sure what else I can do until this issue is resolved. I do not want to be in the middle of a finger pointing war between Apple and Mikrotik.
If anyone from Mikrotik is watching this thread, can you please advise us?
I just got off the phone with Apple engineering, and they are insistent that this is a Mikrotik issue. It's the only manufacture they are getting complaints with at this point.
Since more of these new Apple iPhones are arriving here on almost a daily basis, I am going to have to disable 80MHz across my platform. This will impact all of my users in a big way (since laptops and other devices like the better performance of the 80Mhz AC). Just this morning I had two users who told me they were going to disable Wifi (and just use GSM) until I had this resolved.
I am not sure what else I can do until this issue is resolved. I do not want to be in the middle of a finger pointing war between Apple and Mikrotik.
If anyone from Mikrotik is watching this thread, can you please advise us?
Re: iPhone XS and Mikrotik hAP ac
We do not use any IPv6 tunnels. All of our IPv6 is native using a fixed prefix we get from our ISP (Comcast Business).
However, I did report earlier that if you enable a VPN from these new iPhones to our L2TP interface, everything seems to work... which I find very strange.
However, I did report earlier that if you enable a VPN from these new iPhones to our L2TP interface, everything seems to work... which I find very strange.
Re: iPhone XS and Mikrotik hAP ac
Well, another day of frustrated users....
I have had to demote all of my APs 5GHz radios to 5GHz-A/N @ 20/40Mhz (eC). No more AC until this is resolved. Now all the new Apple Xs and XsMax work with no issue; however, every single device (laptops, tablets, etc) are impacted with much less performance. Apple IOS solved a few connectivity problems, but not this one.
Please Mikrotik, comment on a potential timeframe for a fix, or advise otherwise. I have submitted Ticket#2018101122002554.
I have had to demote all of my APs 5GHz radios to 5GHz-A/N @ 20/40Mhz (eC). No more AC until this is resolved. Now all the new Apple Xs and XsMax work with no issue; however, every single device (laptops, tablets, etc) are impacted with much less performance. Apple IOS solved a few connectivity problems, but not this one.
Please Mikrotik, comment on a potential timeframe for a fix, or advise otherwise. I have submitted Ticket#2018101122002554.
Re: iPhone XS and Mikrotik hAP ac
There seems to be another thread about this subject in Wireless Networking:
viewtopic.php?f=7&t=139608&sid=e5df6717 ... 3ef01e5112
Version 6.44beta14 has been released.
*) wireless - improved stability for 802.11ac;
-->> Confirming that 6.44beta does NOT resolve this issue:
viewtopic.php?f=7&t=139608&sid=e5df6717 ... 3ef01e5112
Version 6.44beta14 has been released.
*) wireless - improved stability for 802.11ac;
-->> Confirming that 6.44beta does NOT resolve this issue:
Re: iPhone XS and Mikrotik hAP ac
I have exactly same problem with my iPhoneXS (bought from official european distributor). Problem exists on iOS 12.0 and 12.0.1.
My Mikrotik cAP AC is running 6.43.2 - software and firmware, and previously was running one of the recent 6.43 release candidates.
This is specific problem of Mikrotik and iPhoneXS, as my other phones (iPhone X, iPad Pro) running same iOS version (12.0.1) are working fine with this Mikrotik AP, also my ASUS RT-AC86U is working properly with iPhoneXS.
This setup (cAP AC) was stable for months and only iPhoneXS is having problems here.
I'm using:
5GHz-A/N/AC
20/40/80MHz XXXX
5180
L2MTU 1600
MTU 1500
My Mikrotik cAP AC is running 6.43.2 - software and firmware, and previously was running one of the recent 6.43 release candidates.
This is specific problem of Mikrotik and iPhoneXS, as my other phones (iPhone X, iPad Pro) running same iOS version (12.0.1) are working fine with this Mikrotik AP, also my ASUS RT-AC86U is working properly with iPhoneXS.
This setup (cAP AC) was stable for months and only iPhoneXS is having problems here.
I'm using:
5GHz-A/N/AC
20/40/80MHz XXXX
5180
L2MTU 1600
MTU 1500
Re: iPhone XS and Mikrotik hAP ac
Will lock this, continue in wireless section
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