It seems that you use a system like Teamviewer.
You setup a type of connection for your router to a site called Cloutik, (did not see any cost for it, but there I do guess its not free), then you connect til Cloutik for then connect to your router.
How are this more secure than you setup a link directly to your router (preferably VPN)?
It will know everything going on at your site, copy of configuration ++
What happens if Cloutik get hacked? Could some get inn to all routers Cloutik handles?
Link to company