Community discussions

 
User avatar
Cha0s
Forum Veteran
Forum Veteran
Topic Author
Posts: 875
Joined: Tue Oct 11, 2005 4:53 pm

IP > Cloud stuck on 'updating'

Fri Nov 30, 2018 12:48 am

After a long lasting power failure at the power company, when the router came back up it will not update its ddns via IP>Cloud.

It is stuck on 'updating...' for well over two hours and does not actually ever update its ddns.
Screenshot_8.png
The router is an hAP ac^2 running v6.43.4

The router can resolve both cloud.mikrotik.com (81.198.87.240) and cloud2.mikrotik.com (159.148.147.201) and both IPs are reachable.

I can see packets going back and forth to IP 159.148.147.201 but nothing happens.
Screenshot_9.png
I've also explicitly allowed both IPs in input/output chains just in case.

Trying with a different routerboard (mipsbe based) with v6.40.x from the same location, has the same behavior.

Anyone else experiencing the same issue?
You do not have the required permissions to view the files attached to this post.
 
agusttt
just joined
Posts: 4
Joined: Thu Aug 15, 2013 6:33 pm

Re: IP > Cloud stuck on 'updating'

Fri Nov 30, 2018 1:11 am

Yes, I'm experiencing the same exact issue, it's been two hours now since I noticed it won't update. Several devices, internet connections, locations.
 
User avatar
Cha0s
Forum Veteran
Forum Veteran
Topic Author
Posts: 875
Joined: Tue Oct 11, 2005 4:53 pm

Re: IP > Cloud stuck on 'updating'

Fri Nov 30, 2018 1:14 am

Yes, I just checked from other locations/ISPs too and it won't update.
 
edcore
just joined
Posts: 9
Joined: Thu Jun 21, 2018 5:11 pm

Re: IP > Cloud stuck on 'updating'

Fri Nov 30, 2018 2:33 am

Same here (Brazil), IP Cloud is not updating on 3 different locations/ISPs (made a mess out of my VPNs).
 
jebz
Member Candidate
Member Candidate
Posts: 233
Joined: Sun May 01, 2011 12:03 pm
Location: Australia

Re: IP > Cloud stuck on 'updating'

Fri Nov 30, 2018 10:30 am

Response -
"Error: request timed out"
 
nescafe2002
Long time Member
Long time Member
Posts: 597
Joined: Tue Aug 11, 2015 12:46 pm
Location: Netherlands

Re: IP > Cloud stuck on 'updating'

Fri Nov 30, 2018 11:28 am

The new cloud (in 6.43 and above) works fine, but be warned: this is the worst moment to update as you cannot disable the ddns cloud service properly before upgrade.

https://mikrotik.com/download/changelog ... lease-tree
What's new in 6.43 (2018-Sep-06 12:44):

MAJOR CHANGES IN v6.43:
----------------------
!) cloud - reworked "/ip cloud ddns-enabled" implementation (suggested to disable service and re-enable after installation process);
----------------------

What this means: if you do not disable the ddns service before upgrading, your IP address will be kept in old cloud servers memory, which leads to unexpected situations (old ip re-appearing after disabling new cloud).
 
User avatar
janisk
MikroTik Support
MikroTik Support
Posts: 6283
Joined: Tue Feb 14, 2006 9:46 am
Location: Riga, Latvia

Re: IP > Cloud stuck on 'updating'

Mon Dec 03, 2018 12:24 pm

As the new IP Cloud implementation enters the bugfix-only stage, the old IP cloud will be disabled. Also, Old IP address will resurface only if you disable DDNS service. Also, before update, you can try to disable DDNS option in the old IP Cloud.
 
User avatar
Cha0s
Forum Veteran
Forum Veteran
Topic Author
Posts: 875
Joined: Tue Oct 11, 2005 4:53 pm

Re: IP > Cloud stuck on 'updating'

Mon Dec 03, 2018 12:31 pm

The problem occurred on both updated devices with the new cloud service and old devices with the old cloud service.

It just started to work the next day. But only after it caused havoc on vpns and other stuff that were based on ddns.
 
nescafe2002
Long time Member
Long time Member
Posts: 597
Joined: Tue Aug 11, 2015 12:46 pm
Location: Netherlands

Re: IP > Cloud stuck on 'updating'

Mon Dec 03, 2018 12:52 pm

As the new IP Cloud implementation enters the bugfix-only stage, the old IP cloud will be disabled.

Are you disabling the old cloud services as soon as the new IP cloud service hits the long-term branch?

What about users who will wait for the next long-term version? Or have to wait for a maintenance window?
 
User avatar
janisk
MikroTik Support
MikroTik Support
Posts: 6283
Joined: Tue Feb 14, 2006 9:46 am
Location: Riga, Latvia

Re: IP > Cloud stuck on 'updating'

Mon Dec 03, 2018 12:59 pm

people on long-term version will have to upgrade to the new long-term version.
 
jebz
Member Candidate
Member Candidate
Posts: 233
Joined: Sun May 01, 2011 12:03 pm
Location: Australia

Re: IP > Cloud stuck on 'updating'

Tue Dec 04, 2018 3:42 pm

Response -
"Error: request timed out"
 
fiazahmmad
just joined
Posts: 4
Joined: Sat Jan 05, 2019 11:22 am

Re: IP > Cloud stuck on 'updating'

Wed Jan 09, 2019 9:44 am

I am facing the same problem. Ddns is not updating ip adress. On force update my public ip shows there but i can't access through ddns.
I have also checked it with online dns to ip converter and there it is showing an old ip address.
This happened after i upgrade to 6.43.4 and then again downgraded to 6.40.8
I can access winbox with my public ip address.
Any solution? I'll b thankful
 
mkx
Forum Guru
Forum Guru
Posts: 2433
Joined: Thu Mar 03, 2016 10:23 pm

Re: IP > Cloud stuck on 'updating'

Wed Jan 09, 2019 11:49 am

In change logs it is mentioned that when doing upgrades/downgrades accross version 6.42 (or is it 6.43?) boundary, one has to manually disable cloud services in the previous version, then do the upgrade/downgrade and at the end enable cloud again.

Hence the solution for @fiazahmmad: upgrade to 6.43.x again, disable cloud services, downgrade to 6.40.8 and enable cloud services again.
BR,
Metod
 
Manuel2101
just joined
Posts: 6
Joined: Thu Mar 21, 2019 12:12 pm

Re: IP > Cloud stuck on 'updating'

Fri Mar 22, 2019 10:55 am

Hello,

yesterday I upgraded two RouterBoards 2011UiAS-2HnD from RouterOS 6.42.12 to 6.43.13 (different locations and ISPs).
Since the upgrade, the Cloud DDNS does not work anymore. The status always stays with "updating ...".
Rebooting the two routers and disabling and enabling the service did not help.

I always made a Downgrade back to 6.42.12, disabled Cloud Service and upgraded again to 6.43.13 - same problem.

Do you have an idea?

Thank you in advance.

Best Regards,
Manuel
 
Manuel2101
just joined
Posts: 6
Joined: Thu Mar 21, 2019 12:12 pm

Re: IP > Cloud stuck on 'updating'

Wed Mar 27, 2019 3:56 pm

No Idea?

Thank you.
 
Manuel2101
just joined
Posts: 6
Joined: Thu Mar 21, 2019 12:12 pm

Re: IP > Cloud stuck on 'updating'

Thu Apr 04, 2019 6:05 pm

Today I tried Version 6.43.14 and 6.44.2 - still same problem.
I don't understand why.

So I went back to 6.42.12...

Best Regards,
Manuel
 
User avatar
janisk
MikroTik Support
MikroTik Support
Posts: 6283
Joined: Tue Feb 14, 2006 9:46 am
Location: Riga, Latvia

Re: IP > Cloud stuck on 'updating'

Tue May 14, 2019 3:53 pm

check if you are not blocking the responses sent to IP Cloud servers. (you can resolve cloud.mikrotik.com IP to get the IP address) Also, writing to support is an option.

Also, disabling/enable "dance" is not required anymore when upgrading or downgrading from old IP Cloud to current.
 
aborut
just joined
Posts: 2
Joined: Fri Mar 16, 2018 10:44 am

Re: IP > Cloud stuck on 'updating'

Tue Jun 04, 2019 10:06 am

Some routers on some locations get the cloud address some don't, similar config, version 6.44.3 - can not see the pattern yet.
Can ping/resolve both addresses cloud.mikrotik.com and cloud2.mikrotik.com on all.
Anything else to try besides the things mentioned in this post?

Thanks,
Borut
 
Manuel2101
just joined
Posts: 6
Joined: Thu Mar 21, 2019 12:12 pm

Re: IP > Cloud stuck on 'updating'

Thu Jul 04, 2019 12:53 pm

Hello,

now it's working with 6.43.16 :)
There was really a problem with the DNS lookup of cloud2.mikrotik.com.
I can not explain it either... with a ping from the Routerboard hostnames has been resolved without setting a DNS Server under "IP" -> "DNS".
Now I have added a DNS Server under "IP" -> "DNS" - so the DDNS Cloud it's working!

It was my mistake!

Anyway thanks to the MikroTik Support for the help! :)

Best Regards,
Manuel

Who is online

Users browsing this forum: No registered users and 57 guests