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IP Cloud question

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satman1w
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IP Cloud question

Mon Dec 17, 2018 11:48 am

Hi,

What is happening with IP Cloud? None of my routers are able to update their addresses.
mynetname.net cannot be resolved....

Since a few of my tunnels depend on this, I would like to know, what is happening.

Thanks


nslookup says:

Code: Select all

C:\Users\user>nslookup mikrotik.com
Server: google-public-dns-a.google.com
Address: 8.8.8.8

Non-authoritative answer:
Name: mikrotik.com
Addresses: 2a02:610:7501:1000::2
159.148.147.196


C:\Users\user>nslookup mynetname.net
Server: google-public-dns-a.google.com
Address: 8.8.8.8

DNS request timed out.
timeout was 2 seconds.
*** No internal type for both IPv4 and IPv6 Addresses (A+AAAA) records available for mynetname.net
Last edited by satman1w on Mon Dec 17, 2018 12:21 pm, edited 1 time in total.
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joserudi
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Re: IP Cloud question

Mon Dec 17, 2018 12:00 pm

I have the same problem. +1
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engmohamed01
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Re: IP Cloud question

Mon Dec 17, 2018 12:02 pm

I have The Same ,
any one can help ?
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const
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Re: IP Cloud question

Mon Dec 17, 2018 12:02 pm

+1 russia
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gotsprings
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Re: IP Cloud question

Mon Dec 17, 2018 12:19 pm

Seen this since Friday. Would really appreciate and update.
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R1CH
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Re: IP Cloud question

Mon Dec 17, 2018 12:19 pm

If you use an old RouterOS version, the service no longer works. Make sure to update your RouterOS, stop the IP cloud service then start it again.

EDIT: Actually it seems like a service outage, ns1.kissthenet.net and ns2.kissthenet.net are both failing.
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satman1w
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Re: IP Cloud question

Mon Dec 17, 2018 12:46 pm

If you use an old RouterOS version, the service no longer works. Make sure to update your RouterOS, stop the IP cloud service then start it again.

EDIT: Actually it seems like a service outage, ns1.kissthenet.net and ns2.kissthenet.net are both failing.
Never mind the router and the ROS version (which is updated to actual revision btw...) but none of the DNS servers including 8.8.8.8 cannot resolve "mynetname.net"!
that is the problem !
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engmohamed01
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Re: IP Cloud question

Mon Dec 17, 2018 12:50 pm

when i try to ping from https://network-tools.com/
its give me
Unknown error: 1214
Unknown error: 1214
Unknown error: 1214
Unknown error: 1214
Unknown error: 1214
Unknown error: 1214
Unknown error: 1214
Unknown error: 1214
Unknown error: 1214
Unknown error: 1214
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engmohamed01
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Re: IP Cloud question

Mon Dec 17, 2018 1:09 pm

If you use an old RouterOS version, the service no longer works. Make sure to update your RouterOS, stop the IP cloud service then start it again.

EDIT: Actually it seems like a service outage, ns1.kissthenet.net and ns2.kissthenet.net are both failing.
Never mind the router and the ROS version (which is updated to actual revision btw...) but none of the DNS servers including 8.8.8.8 cannot resolve "mynetname.net"!
that is the problem !
its working fine after update now .
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dirtonth
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Re: IP Cloud question

Mon Dec 17, 2018 1:34 pm

We have customers complaining about same issue...
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nescafe2002
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Re: IP Cloud question

Mon Dec 17, 2018 1:35 pm

mynetname.net has no A or AAAA records defined, as your nslookup reveals.

Try [your_serial].sn.mynetname.net instead:
Code: Select all
C:\>nslookup 000a09000195.sn.mynetname.net ns1.kissthenet.net
Server:  UnKnown
Address:  2a02:610:7501:1000::201

Name:    000a09000195.sn.mynetname.net
Address:  82.x.y.z
Last edited by nescafe2002 on Mon Dec 17, 2018 1:37 pm, edited 1 time in total.
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nmt1900
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Re: IP Cloud question

Mon Dec 17, 2018 1:35 pm

It seems to be "intermittent" problem - sometimes resolution of sn.mynetname.net works and sometimes it returns SERVFAIL...
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dirtonth
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Re: IP Cloud question

Mon Dec 17, 2018 1:41 pm

Related Topic: viewtopic.php?f=2&t=142766
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satman1w
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Re: IP Cloud question

Mon Dec 17, 2018 2:15 pm

You are missing the point!
How exactly will I help google dns to be aware of mynetname.net if I upgrade router ??

The problem is that domain is not resolvable! None of the DNS servers are aware of it.

ok?
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normis
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Re: IP Cloud question

Mon Dec 17, 2018 2:20 pm

It will help. Because new RouterOS has a completely different Cloud implementation which uses DIFFERENT DNS SERVERS on MikroTik side. Please do what was suggested.
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jrjr
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Re: IP Cloud question

Mon Dec 17, 2018 2:34 pm

Hi,
On my own house router, with the latest long term version 6.42.10 it is was not working.
I tried with diferent dns servers on the router and rebooted the router several times and it still was not working
Them I updated to the latest stable version 6.43.7 and it started to work.
Best regards,
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qostechgl
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Re: IP Cloud question

Mon Dec 17, 2018 2:37 pm

is this official? any device with firmware below 6.43 will no longer be able to update ip with cloud ip?
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driven
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Re: IP Cloud question

Mon Dec 17, 2018 2:44 pm

If you updated the implementation of the cloud service, why is the entire long-term branch broken including the latest release?
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mpadmin
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Re: IP Cloud question

Mon Dec 17, 2018 2:46 pm

Same problem for all my routers on dynamic IP addresses (all using RouterOS 6.42.10). My monitoring system are showing them down, DNS names cannot be resolved.

Since one week Cloud was very unresponsive (with many timeouts), today it just completely stop. Here is the NSLOOKUP results:
Code: Select all
> server 8.8.8.8
Default Server:  google-public-dns-a.google.com
Address:  8.8.8.8

> XXXXXXXXXXX.sn.mynetname.net
Server:  google-public-dns-a.google.com
Address:  8.8.8.8

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
*** Request to google-public-dns-a.google.com timed-out
Maybe the problem is with the long-term version only?
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mkx
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Re: IP Cloud question

Mon Dec 17, 2018 2:48 pm

Maybe the problem is with the long-term version only?
As @normis hinted: problem is there for devices with ROS <= 6.42 ... devices with ROS >= 6.43 are OK.
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dirtonth
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Re: IP Cloud question

Mon Dec 17, 2018 2:52 pm

Normis,
We do not understand what's the resolution to this problem. We have a number of customers reporting issues this morning. Their mynetname dns is not resolving from anywhere. Their router (IP>Cloud) sometimes manages to update the ip, and some reports "Failed", but either or, their IP is not resolving when we ping the full hostname ([*sn*].sn.mynetname.net).

Please let us know what we should inform the customers to do.

Thanks
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mpadmin
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Re: IP Cloud question

Mon Dec 17, 2018 3:07 pm

Maybe the problem is with the long-term version only?
As @normis hinted: problem is there for devices with ROS <= 6.42 ... devices with ROS >= 6.43 are OK.
OK, but all my routers are using RouterOS 6.42.10 (long-term) and I want to keep it that way. I need stable IP cloud service too.
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qostechgl
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Re: IP Cloud question

Mon Dec 17, 2018 3:11 pm

Same situation here with 6.42.10 long term supporr... This needs to be fixed asap
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satman1w
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Re: IP Cloud question

Mon Dec 17, 2018 3:46 pm

It will help. Because new RouterOS has a completely different Cloud implementation which uses DIFFERENT DNS SERVERS on MikroTik side. Please do what was suggested.
Hi Normis,

But I did! My routers are all on last stable revision of ROS.(6.43.7)!
If everything works fine I should be able to resolve domain regardless of the specific router and I am unable to do so, whatever DNS server I use!
I have pasted the lookup answer in my fist post.
"No internal type for both IPv4 and IPv6 Addresses (A+AAAA) records available for mynetname.net "
regards
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TedjeVanEs
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Re: IP Cloud question

Mon Dec 17, 2018 3:55 pm

I’m 12 hours flying away from that router. I need mynetname to be up to even access it. When wil cloud dyn dns be up again?
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koolandrew
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Re: IP Cloud question

Mon Dec 17, 2018 4:09 pm

I am having the same issue. None of my routers using the cloud service are up, and many have a dynamic ip address; hence the need to use it, so i cannot even support it.

Pleaes make an announcement regarding this.
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normis
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Re: IP Cloud question

Mon Dec 17, 2018 4:21 pm

viewtopic.php?f=2&t=142867
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