Let me preface this that I have perused the instructions on the official support page and I know that responses are usually issued within 3 business days.
I have 2x RB4011iGS5HacQ2HnD-IN units. First one is working fine, second is having an annoying issue.
The issue at hand:
- Usually one or two times (at random) during the course of each week, the 5GHz WiFi shuts off completely (even though the interface remains enabled).
- There are no entries in the log file about discovering radars (DFS)
- If I attempt to run a scan for frequency usage, no frequencies are returned. Results remain empty as if the scan never ran (but it says it's running).
- The only way to resolve the situation (temporarily until the next occurrence) is to reboot the device.
I have opened a ticket to support since 25/12/2018 and the last response from their side was on 8/1/2019 where they asked me to provide supout.rif files from when the problem occurs again.
I have provided 3x supout.rif files so far and an autosupout.rif file (which in itself is an indication that something has indeed gone awry).
Despite of me asking them once per week for a fix or at least a status update, they have left me completely in the dark for three weeks and we're still going.
At the risk of sounding like an entitled *****, this is no way to treat your customers.
Especially if they buy a ******* 230€ device and they expect the darned thing to work.
And more so, if they are loyal customers who are still buying and supporting your products by word of mouth and scripts that they provide for free to everyone.
MikroTik, you either find a way to fix this; or I'm issuing a return and refund from the retailer - and I'm not going to bother with your products again. Your support is horrible at best.