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Hotspot Apple Login Page HELP!

Posted: Thu Feb 21, 2019 11:23 am
by ds12345
Hi All,

Banging my head against a wall with this one. I have a hotspot on v6.42.9. Login page. With android, apple phones connecting and and the login page pops up as soon as you connect. Same with Windows Laptops / PC's.

BUT Apple Mac Book air and other apple laptops just connect to the wifi, but no login page. I have to go find it, which isnt ideal for obvious reasons.

Fixes tried - Adding a DNS name to the hotspot server profile (domain.hotspot), tried a few. None make a difference. I've tried rebooting mac book, forgetting network, clearing cache, installing firefox. Nothing seems to work.

I'm also connecting through a mikrotik wifi AP, but doesnt make a difference if I hard wire in.

I'm assuming this is an easy fix im missing as apple is one of the most common devices out there.

Any ideas?

Re: Hotspot Apple Login Page HELP!

Posted: Thu Feb 21, 2019 1:35 pm
by normis
Make sure you don't have any entries in the walled garden.
Does the login page appear when you open a non-ssl website? Only the auto-popup doesn't work, right?

Re: Hotspot Apple Login Page HELP!

Posted: Thu Feb 21, 2019 1:51 pm
by ds12345
Hi,

Nothing in the walled garden.

Yeah so the auto popup doesnt happen. But yes if you open a browser and go to a non ssl site you see the login screen.

Its the auto popup I'm looking for when you connect to the wireless network. Works on everything except Mac. It wouldnt matter so much, but most people try to go google which is ssl so they just get page cannot be displayed.

Why is it Mac is reacting different to all other devices?

Re: Hotspot Apple Login Page HELP!

Posted: Thu Feb 21, 2019 1:54 pm
by normis
I can't answer right away, but what I can tell you, is that my macBook also doesn't always make the popup with other brand hotspots, when I am in hotels. So, it may be something in the macOS system.

Re: Hotspot Apple Login Page HELP!

Posted: Thu Feb 21, 2019 2:01 pm
by ds12345
I mean, Mac's are like half the computers in existence now, surely someone has a fix for this? I've seen posts of people saying theirs pops up so it can't be all of them. Could be an iOS version maybe.

Re: Hotspot Apple Login Page HELP!

Posted: Thu Feb 21, 2019 2:12 pm
by normis
How long have you waited? Sometimes it takes a minute. The device checks in background (not sure how often) if it can read the text "Success" on the page captive.apple.com - if not, it assumes there is a login page.

Re: Hotspot Apple Login Page HELP!

Posted: Thu Feb 21, 2019 3:07 pm
by ds12345
Yeah I read that about captive.apple.com, but nothing happens. I can stay signed on to the wifi or plugged in an hour, but nothing.

Re: Hotspot Apple Login Page HELP!

Posted: Fri Feb 22, 2019 1:26 am
by Redmor
The problem appears because iPhone tries to load captive.apple.com, but I think if you have 4G and you're connected to an hotspot, then captive.apple.com is reachable and captive portal won't trigger.
Have you tried disabling 4G? If in that case works, you should study a way to make iPhones believe they can connect, and then drop captive.apple.com.
Try to redirect captive.apple.com IP to your hotspot RB.

Re: Hotspot Apple Login Page HELP!

Posted: Fri Feb 22, 2019 10:59 am
by ds12345
Just an update, the mac's I was testing on were on Sierra. Upgraded to Mojave and the issue has gone.

Connecting to the network shows a popup join window.

So looks like an Apple issue with various versions of iOS.

Re: Hotspot Apple Login Page HELP!

Posted: Fri Feb 22, 2019 11:00 am
by ds12345
The problem appears because iPhone tries to load captive.apple.com, but I think if you have 4G and you're connected to an hotspot, then captive.apple.com is reachable and captive portal won't trigger.
Have you tried disabling 4G? If in that case works, you should study a way to make iPhones believe they can connect, and then drop captive.apple.com.
Try to redirect captive.apple.com IP to your hotspot RB.
I was using a Macbook with no alternative connection and it was failing. But upgrading the software has fixed it.

However, I did test with an iPhone and it was working fine.

Re: Hotspot Apple Login Page HELP!

Posted: Fri Feb 22, 2019 11:06 am
by Jotne
In my work we have a large WIFI guest network (not MikroTik) with around 1600 active users all time.
And there we see the same with all Apple units.

Problem is that they to chache lot of data and when you try to visit the a site it tries to open it from cache and not using portal.
This results in that the portal page does not show up.

Solution:
Block all Apple units, since they do not follow the wifi standard ;)
Or tell all Apple user to visit tree-four pages that they have not visited before (not in cache). This should bring up the portal page.

Re: Hotspot Apple Login Page HELP!

Posted: Fri Feb 22, 2019 11:16 am
by normis
Actually, the end user doesn't care. He connects to your hotspot and tries to surf the web - boom, login page opens. No need for popup.

Re: Hotspot Apple Login Page HELP!

Posted: Sat Feb 23, 2019 8:01 pm
by Redmor
We're in 2019 and mobile operators sell 50GB/month for 5€, who needs hotspots anymore?

Re: Hotspot Apple Login Page HELP!

Posted: Sat Feb 23, 2019 9:09 pm
by pcunite
We're in 2019 and mobile operators sell 50GB/month for 5€, who needs hotspots anymore?

Hotels, mainly. All those laptops and tablets. Clients want free wifi, so before they hit the internet, you've gotten see that login page.

Re: Hotspot Apple Login Page HELP!

Posted: Sun Feb 24, 2019 9:48 am
by Jotne
We're in 2019 and mobile operators sell 50GB/month for 5€, who needs hotspots anymore?
Not in Norway and many other country.
OneCall 16GB nearly 50 €/month
Telenor Yng 30GB 60 €/month
+++

Re: Hotspot Apple Login Page HELP!

Posted: Sun Feb 24, 2019 10:01 am
by Pea
We're in 2019 and mobile operators sell 50GB/month for 5€, who needs hotspots anymore?
And which mobile operators? :)
Czech Vodafone 50GB for about 97€/month

Re: Hotspot Apple Login Page HELP!

Posted: Sun Feb 24, 2019 9:38 pm
by GuJack20
To not talk about Albanian operators :)

The fact that hotspot login page doesn't show is a known fact from many years. It is a client side issue, so MikroTik can't do anything in this point.

And YES, hotspot is widely used anywhere in Europe, in hotels, venues etc.

Re: Hotspot Apple Login Page HELP!

Posted: Mon Feb 25, 2019 8:26 am
by Jotne
Only Apple can fix this. And how Apple are, they will never do.
As I write above, workaround is to open tre-four pages you have not used before.

Re: Hotspot Apple Login Page HELP!

Posted: Tue Feb 26, 2019 9:05 am
by Redmor
Answer to my quotes:

Don't you have MVNO? When Iliad arrived in Italy, prices dropped down.
I pay 5.99€ for 50GB, Vodafone made a MVNO to lower prices in my country, even other operators did that.

By the way hotels can give away Wi-Fi password, if someone wants to buy drugs on Internet he can always provide fake personal information in hotspot registration and use a SIM that hasn't a legal owner.

Re: Hotspot Apple Login Page HELP!

Posted: Tue Feb 26, 2019 9:18 am
by Jotne
@Redmor

Your prices for internet does not help us :)

Hotspot portal are used to many things
* Control who logs inn.
* Bandwidth control
* Information to the users
* People coming from other country without roaming included.
* +++

I do not like to go down from my hotel room late in the evening when I found out that I can not log inn to internet without an voucher..