Hello,

Was remotely working on client that is 1,200 miles away.... RB1100ahx4 router. Has TheDude installed. Suddenly ran out of disk space.. Got logged in, was unable to delete files.

had highlighted TheDude package and Clicked 'Uninstall'. Showed was scheduled for removal. Hope it wasnt removing RouterOS???

Rebooted, now inaccessible. Trying to have client run ethernet cable directly to router so I can instruct winbox neighbors discovery. Wasnt detecting it from network switch.

I might have to fly up to resolve.... Would this be a net-reinstall or any suggestions?

PS: never have encountered such issue with as many routerboards & for as many years I've been working with MikroTik

Hopefully someone has some tips or ideas as to what happened.

Update: client reporting no activity lights on any of the ethernet ports on mikrotik router.

I be able to open it up and perform reset, boot it and restore from saved backup file? I wonder if it blew up and uninstall actually removed

perhaps I can get into it via another internet connection/wireless, remotely connect to laptop and use net-install

A thought comes to mind to post the geographic location of the client and contract with a local mikrotik aware person to be your onsite assistant.

Central NY - upstate..

not good. NetInstall not detecting router on boot.

Power cycled with reset held, did for 15-seconds. USR LED was off and port 13 came active and had activity. NetInstall did not show router, and then shortly after -timeout the routerboard rebooted. Then no activity.

Cause? Or will I need to resort to serial cable recovery. Unsure how it toasted itself. was purring along just fine. Two weeks ago I upgraded to 6.42.11

Think you are going to need to get this on your bench for testing.

Hope you find some local to client help. Another thought is to ship out a spare router there overnight and get this 1100 back to you for testing. Beats going there in person I think.

That was my mindset, I had 1100x2 locally. this was an x4. I was prepping to overnight a new one and re-config with config backups

Howevr.. HUZZAH.. I was teamviewered to laptop, worked with client and set a local gateway - as was dual homed... then was able to netboot and re-install. Old config was there and all is working.

TheDude package was missing - it was uninstalled. So perhaps a bug with the 'uninstall' for the dude. This was also running hotspot for paid users at camp..

Glad you got it sorted.

That was my mindset, I had 1100x2 locally. this was an x4. I was prepping to overnight a new one and re-config with config backups

Howevr.. HUZZAH.. I was teamviewered to laptop, worked with client and set a local gateway - as was dual homed... then was able to netboot and re-install. Old config was there and all is working.

TheDude package was missing - it was uninstalled. So perhaps a bug with the 'uninstall' for the dude. This was also running hotspot for paid users at camp..

Sounds like it may be useful not to use DUDE.??