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neutronlaser
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Backup doesn't restore - Just goes back to previous settings

Sun Apr 14, 2019 5:33 pm

I have a backup that was made with

/system backup save encryption=aes-sha256 password=password name="mybackup.backup"

I factory reset my router (the same router the backup was made from), dragged the file in with Winbox, and restored it.

However all that happens is the router reboots with the same default settings.

Any ideas?
 
neutronlaser
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Re: Backup doesn't restore - Just goes back to previous settings

Mon Apr 15, 2019 12:19 am

:( sad
Last edited by neutronlaser on Mon Apr 15, 2019 9:59 pm, edited 1 time in total.
 
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krisjanisj
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Re: Backup doesn't restore - Just goes back to previous settings

Mon Apr 15, 2019 9:21 am

As stated in wiki it doesn't just end with uploading backup file to router, but You need to also load said backup with command:
/system backup load name=mybackup.backup
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neutronlaser
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Re: Backup doesn't restore - Just goes back to previous settings

Mon Apr 15, 2019 2:36 pm

I uploaded the file with Winbox, then right clicked it, selected Restore and chose my password, and pressed OK. It restarted but it did not restore my backup.
 
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krisjanisj
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Re: Backup doesn't restore - Just goes back to previous settings

Mon Apr 15, 2019 2:39 pm

I uploaded the file with Winbox, then right clicked it, selected Restore and chose my password, and pressed OK. It restarted but it did not restore my backup.
Please send a supout.rif file from your router to support@mikrotik.com
* Wager of "The Holy War" against users who don't paste their config/export/print into [code][/code] blocks
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neutronlaser
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Re: Backup doesn't restore - Just goes back to previous settings

Mon Apr 15, 2019 3:09 pm

Thanks but there is no supout.rif file.
 
neutronlaser
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Re: Backup doesn't restore - Just goes back to previous settings

Mon Apr 15, 2019 6:19 pm

Is it worth sending them my backup file?
 
nescafe2002
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Re: Backup doesn't restore - Just goes back to previous settings

Mon Apr 15, 2019 9:26 pm

Generate supout.rif and then e-mail it to them. Include backup if you want. Support is offering to look at your case for free. Please supply anything you can to explain your case:

- what you are doing (apps, buttons, screen)
- what you are seeing
- what you expected to happen
- what happens instead
 
neutronlaser
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Re: Backup doesn't restore - Just goes back to previous settings

Mon Apr 15, 2019 9:32 pm

Will do, thanks.

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