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mikruser
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How long does it take for MT tech support to respond?

Tue Apr 20, 2021 3:03 pm

Hello,
How long does it take for MT tech support to respond?
I created a request a month ago but still no response.
 
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TomjNorthIdaho
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Re: How long does it take for MT tech support to respond?

Tue Apr 20, 2021 5:31 pm

Hello,
How long does it take for MT tech support to respond?
I created a request a month ago but still no response.
They are usually really good about responding in one or two work days.
 
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Re: How long does it take for MT tech support to respond?

Thu Apr 22, 2021 12:38 pm

And what should I do? Create a ticket again?
 
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normis
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Re: How long does it take for MT tech support to respond?

Thu Apr 22, 2021 1:10 pm

What is your ticket number?
 
mikruser
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Re: How long does it take for MT tech support to respond?

Thu Apr 22, 2021 1:25 pm

SUP-44879
 
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normis
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Re: How long does it take for MT tech support to respond?

Fri Apr 23, 2021 8:54 am

What are you trying to achieve here? You have lots of similar tickets already open, why are you making duplicates? This just slows down the response time, as people need to sort through all your tickets and find our what you are asking. Don't do this. Please wait for the rest of your tickets to be dealt with.
 
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Re: How long does it take for MT tech support to respond?

Fri Apr 23, 2021 1:22 pm

What are you trying to achieve here?
I am trying to solve the issue described in the ticket.

You have lots of similar tickets already open
No, only SUP-44879 wait for support.

Please wait for the rest of your tickets to be dealt with.
I do not have other tickets for support.
 
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Re: How long does it take for MT tech support to respond?

Wed May 05, 2021 3:42 pm

Today MT tech support just closed the ticket without solving it and without explanation!
MT, what's happening??? This is absolutely unacceptable behavior of tech support for a company that claims to the corporate market!
 
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Re: How long does it take for MT tech support to respond?

Wed May 05, 2021 4:04 pm

Today MT tech support just closed the ticket without solving it and without explanation!
It's your point of view or it can be a lie.

This is user forum, complain directly with mikrotik...
 
mikruser
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Re: How long does it take for MT tech support to respond?

Wed May 05, 2021 5:38 pm

>>It's your point of view or it can be a lie.
Proof - see screenshot
they did not respond to my last message and they did not explain why the ticket was closed.
sup.png
>>This is user forum, complain directly with mikrotik
How do you propose to communicate with them if they refuse to solve the issue, write idiotic assumptions, and forcibly close tickets without a solution?
You do not have the required permissions to view the files attached to this post.
 
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Re: How long does it take for MT tech support to respond?

Wed May 05, 2021 6:03 pm

The image can be manipulated,
the black rectangle proof that.
 
mikruser
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Re: How long does it take for MT tech support to respond?

Wed May 05, 2021 6:26 pm

You're stupid? why did you decide that I should post my personal mail-address on a public forum?
 
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Re: How long does it take for MT tech support to respond?

Wed May 05, 2021 6:28 pm

You're stupid? why did you decide that I should post my personal mail-address on a public forum?
You are a troll?
I never offended you.

Now I understand: "You have lots of similar tickets already open", your "tone" and "way of doing"...
 
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Re: How long does it take for MT tech support to respond?

Wed May 05, 2021 6:52 pm

First accused me of lying, and then writes "I never offended you".
It looks like the troll is you.
 
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Re: How long does it take for MT tech support to respond?

Wed May 05, 2021 7:12 pm

>>It's your point of view or it can be a lie.<<
is different to
>>You're a liar?<<

We read only YOUR point of view, YOUR idea of how it all went.
You may be lying or not being clear about how things went and misrepresenting them.
 
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anav
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Re: How long does it take for MT tech support to respond?

Wed May 05, 2021 8:04 pm

Most here respect Normis's word while yours not so much.
If you dont like it suggest you travel to Latvia to kiss and make up.
 
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Re: How long does it take for MT tech support to respond?

Wed May 05, 2021 10:37 pm

anav
The point is that the problem described in the ticket is easy to reproduce. It was studied not only by me, but also by the user KENYx120, for example: viewtopic.php?t=146665#p769858
Let's do an experiment - you will also reproduce this issue on your hardware, and create a support ticket.
Аnd after that we will discuss whose word is more respected.
 
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Re: How long does it take for MT tech support to respond?

Thu May 06, 2021 1:35 am

SOLVED
After reading some (too much) of your posts,
with all the crappy postings you made in the forum,
and have notice you do not like helping other,
you do not like cooperate,
but just you really like to complain and nothing more,
MikroTik assistance dislike you, doesn't consider you anymore,
especially from when you wrote that "they should disappear from the market".

You wrote than also you solved the problems with other vendor devices, so what are you worried about?

It's your time to "disappear" from the forum, if you dislike so much RouterOS & Co.
 
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Re: How long does it take for MT tech support to respond?

Thu May 06, 2021 7:12 pm

Hey
I'm still waiting on support as well. It's been about a week, It's showing status "waiting for customer" but I haven't received a single reply?

#SUP-48576

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