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kbzajunior
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Joined: Thu Oct 22, 2015 10:50 am

¿Holiday time in support department? Ticket without response - Hardware problem CCR2004

Thu Sep 16, 2021 11:49 am

Hello.

¿The guys of support portal its on holiday? :shock:
Sorry if write in general forum, but still waitting for 4 weeks for a response from mikrotik...

My ticket support is SUP-57970, and is about a CCR2004 with last rOS and routerboot version (the last message of mikrotik was these: upgrade to last version and if fail again, send us a suppout file) and it rebooted ramdomly again (three more time until i upgraded).

Image

Thanks.
 
nettnuts
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Joined: Wed Sep 01, 2021 11:41 am

Re: ¿Holiday time in support department? Ticket without response - Hardware problem CCR2004

Thu Sep 16, 2021 2:28 pm

As you may have seen in

viewtopic.php?f=3&t=164578

there is no solution for this problem since more than a year.

The only workaround seems to be a scheduled reboots.
 
kbzajunior
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Posts: 11
Joined: Thu Oct 22, 2015 10:50 am

Re: ¿Holiday time in support department? Ticket without response - Hardware problem CCR2004

Fri Sep 17, 2021 7:03 pm

As you may have seen in

viewtopic.php?f=3&t=164578

there is no solution for this problem since more than a year.

The only workaround seems to be a scheduled reboots.
Yeah, i know.
But is an new CCR and was bought 5 months ago. So, the only solution will be request a RMA. I'll hope.... :(

Meanwhile, i'm still waitting for mikrotik answer...

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