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Danster
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Smart home devices are still getting disconnected  [SOLVED]

Fri Dec 03, 2021 11:57 am

Hi,
I have lot of smart home devices and when they are on mikrotik WiFi, they are still getting disconnected every 20mins, but when on TP-Link WiFi, they working normal. On Mikrotik log a getting this meeeages:

XX:XX:XX:XX:XX:XX@wlan1: disconnected, received deauth: sending station leaving (8)
OR
XX:XX:XX:XX:XX:XX@wlan1: disconnected, received disassoc: sending station leaving (8)

after few second it connect back, with this message:
XX:XX:XX:XX:XX:XX@wlan1: connected, signal strength -51

Can help me somebody? Thanks
 
ConnyMercier
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Re: Smart home devices are still getting disconnected

Fri Dec 03, 2021 12:25 pm

Can you please post the config of the Mikrotik device
(/export hide-sensitive file=anynameyouwish)
 
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Re: Smart home devices are still getting disconnected

Fri Dec 03, 2021 1:27 pm

I have minr router and AP connected via Ethernet cable

MAIN ROUTER
# dec/03/2021 12:20:24 by RouterOS 6.47.10
# software id = XXXXXX
#
# model = RB3011UiAS
# serial number = XXXXXXXXXXXX
/interface bridge
add name=bridge1
/interface wireless security-profiles
set [ find default=yes ] supplicant-identity=MikroTik
/ip pool
add name=dhcp_pool0 ranges=192.168.1.100-192.168.1.200
/ip dhcp-server
add address-pool=dhcp_pool0 disabled=no interface=bridge1 name=dhcp1
/interface bridge port
add bridge=bridge1 interface=sfp1
add bridge=bridge1 interface=ether10
add bridge=bridge1 interface=ether9
add bridge=bridge1 interface=ether8
add bridge=bridge1 interface=ether7
add bridge=bridge1 interface=ether6
add bridge=bridge1 interface=ether5
add bridge=bridge1 interface=ether4
add bridge=bridge1 interface=ether3
add bridge=bridge1 interface=ether2
/ip neighbor discovery-settings
set discover-interface-list=!dynamic
/ip address
add address=192.168.13.200/24 interface=ether1 network=192.168.13.0
add address=192.168.1.1/24 interface=bridge1 network=192.168.1.0
/ip dhcp-server network
add address=192.168.1.0/24 dns-server=8.8.8.8 gateway=192.168.1.1
/ip dns
set servers=8.8.8.8
/ip firewall nat
add action=masquerade chain=srcnat out-interface=ether1 out-interface-list=\
all
/ip route
add distance=1 gateway=192.168.13.210
/ip service
set telnet disabled=yes
set ftp disabled=yes
set www disabled=yes
set ssh disabled=yes
set api disabled=yes
set api-ssl disabled=yes
/system clock
set time-zone-name=Europe/Bratislava
/system identity
set name="MainRouter (RB3011UiAS-RM)"


AP:
# dec/03/2021 01:15:19 by RouterOS 6.45.9
# software id = XXXXXX
#
# model = RB951Ui-2nD
# serial number = XXXXXXXXXXXXX
/interface bridge
add fast-forward=no name=bridge1
/interface wireless security-profiles
set [ find default=yes ] supplicant-identity=MikroTik
add authentication-types=wpa-psk,wpa2-psk eap-methods="" mode=dynamic-keys \
name=profile1 supplicant-identity=""
/interface wireless
set [ find default-name=wlan1 ] band=2ghz-b/g/n country=aruba disabled=no \
mode=ap-bridge security-profile=profile1 ssid=xxxxxxx
/ip hotspot profile
set [ find default=yes ] html-directory=flash/hotspot
/interface bridge port
add bridge=bridge1 interface=ether1
add bridge=bridge1 interface=ether2
add bridge=bridge1 interface=ether3
add bridge=bridge1 interface=ether4
add bridge=bridge1 interface=ether5
add bridge=bridge1 interface=wlan1
/ip address
add address=192.168.1.230 interface=bridge1 network=192.168.1.0
/system clock
set time-zone-name=Europe/Bratislava
/system identity
set name="xxxxxxx (hAP)"
 
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Znevna
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Re: Smart home devices are still getting disconnected

Fri Dec 03, 2021 2:11 pm

A config export in cases like this is pretty useless.
You'd have to capture the actual wireless traffic and see what makes the station send deauth/disassoc.
Or, at least enable wireless debug logging and see if there's anything relevant in there when it happens.
See: https://wiki.mikrotik.com/wiki/Manual:W ... Debug_Logs
 
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Re: Smart home devices are still getting disconnected

Fri Dec 03, 2021 2:26 pm

okay, i just enabled it, I will check it, but i dont know how i can fix that problem...
 
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Re: Smart home devices are still getting disconnected

Fri Dec 03, 2021 2:56 pm

sending station leaving (8)
Your config seems OK. Txs for posting it.
Hint: Remove the "b" in "802.11 b/g/n" if there is no explicit "b" need.

The error message says with (8) that the client is voluntary leaving the connection. There are many possible reasons for this. But it is a client device decision!
https://aboutcher.co.uk/2012/07/linux-w ... son-codes/
Reason (3) would have been a total different story.

- Mostly it is because the client is roaming to another AP or different SSID on the same AP. (same or different SSID).
- Clients tend to scan the area for better connection every x minutes. The timing depends on the quality of the current connection.
- Criteria for scanning differ per wifi implementation on the client.
- Unless you have a tool to collect all connections (like DUDE) , it might be hard to follow the client.
- If the better promessing SSID is not usable, the client will come back very soon.
- Not usable means things like: failed authentication, no DHCP IP address, no Internet connection, excessive errors, kicked off by AP, ....
- Known reasons for (8) are failing: group-key renewal, DHCP lease renewal, wrong bridge setting (viewtopic.php?t=85033#p793458)

To see some more information in general:
- add Topics "Wireless" to System->Logging
- check all details in the wireless Registration table while connected

But in this case it is a client device decision. It will be hard to tell from the AP data why the client decided to go. Timed logging over multiple incidents may learn something from the exact timing.
 
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Re: Smart home devices are still getting disconnected

Fri Dec 03, 2021 3:45 pm

But i have one AP which is TP-Link or UBNT and same device works normal, whithout leaving
 
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Re: Smart home devices are still getting disconnected

Fri Dec 03, 2021 8:39 pm

But i have one AP which is TP-Link or UBNT and same device works normal, whithout leaving
Yes, not even surprised. The 802.11 wifi standard is complex and has many options and extensions.
Not even talking about the wifi4 (n), 5(ac) or 6 (ax)

Other additions are like 802.11k r and v, about fast roaming. Some Apple devices need them just to have a stable connection.
There is also WMM, almost always activated by default
There is QBSS with additional channel load information , appearance sometimes linked to enabling WMM
There is the lowest broadcast rate (basic rate), and supported rates.
There is group-key renewal, and DHCP renewal
etc etc etc ... a lot of options broadcasted in the beacon.

And the client decides on all this.

If you know that QBSS is missing with Mikrotik, and MT does not support 802.11k r/v, and even WMM is not always enabled.
And that users reading this forum experiment with basic rates settings
It happens quite often that the client prefers other brands before Mikrotik.
So if your device is associated to a MT AP, chances are that it will roam to any other brand, as soon as one comes into reach.
There is much less probability a device will roam from another brand to MT.

Unfortunately .... viewtopic.php?t=174961#p856142 .... and it is version dependend.
But before you dump MT, also the opposite happens e.g. where 802.11k creates regular disconnects.
(https://community.ui.com/questions/Inte ... e28b49a22d)

Other brands have less parameters to set. The system have been tested to operate in the largest possible set of situations.
MT has many parameters to set. Some default values are far from ideal for some environments, and quite some "enhancements" are just missing.
So tuning with MT is a must. The tuning is very static (no auto adjust) so it is mostly valid for one type of client in a specific range.

If the many "disconnects" happen with other brands ... you are lost. If it happens with MT you must analyze and tune more.
 
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Re: Smart home devices are still getting disconnected

Fri Dec 03, 2021 8:52 pm

Under system logging enable both Debug and Wireless in the Topics section and see what additional info you get ...
 
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Re: Smart home devices are still getting disconnected

Fri Dec 03, 2021 9:26 pm

Some smart devices are ornery and no matter what you do its a pita......
I have both and concur less problems overall with TP link than Capac.
 
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Re: Smart home devices are still getting disconnected

Fri Dec 03, 2021 9:30 pm

But i have one AP which is TP-Link or UBNT and same device works normal, whithout leaving

Makes me wonder: do you actually see any problems with those devices when connected to Mikrotik AP? Some reasons for disconnects, listed in post by @bpwl, will happen on other vendor's APs as well ... but those APs might not issue any log entry for such behaviour as it might be considered normal.
 
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Re: Smart home devices are still getting disconnected

Fri Dec 03, 2021 9:46 pm

Makes me wonder: do you actually see any problems with those devices when connected to Mikrotik AP? Some reasons for disconnects, listed in post by @bpwl, will happen on other vendor's APs as well ... but those APs might not issue any log entry for such behaviour as it might be considered normal.
I have problem only with Mikrotik AP, I know it bcs smart devices on mikrotik every 5-10mins are not responding, but on TP-link always responding, I see it trough app and when i use voice commands...
 
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Re: Smart home devices are still getting disconnected

Fri Dec 03, 2021 9:48 pm

Some smart devices are ornery and no matter what you do its a pita......
I have both and concur less problems overall with TP link than Capac.
but i tested around 5-8 smart devices on mikrotik AP and all of them getting disconnected, but with TP-link works well :/
 
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Re: Smart home devices are still getting disconnected

Fri Dec 03, 2021 9:51 pm

Under system logging enable both Debug and Wireless in the Topics section and see what additional info you get ...
only this repeating:
wlan1: XX:XX:XX:XX:XX:XX attempts to associate
wlan1: XX:XX:XX:XX:XX:XX not in local ACL, by default accept
XX:XX:XX:XX:XX:XX@wlan1: connected, signal strength -60
XX:XX:XX:XX:XX:XX@wlan1: disconnected, received disassoc: sending station leaving (8)
 
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Re: Smart home devices are still getting disconnected

Sat Dec 04, 2021 12:33 am

XX:XX:XX:XX:XX:XX@wlan1: connected, signal strength -60
XX:XX:XX:XX:XX:XX@wlan1: disconnected, received disassoc: sending station leaving (8)

Timing between the 2 please, is this 2 sec or 20 min ?
Other check is "Uptime" and "Last activity".
Uptime: to know how long the connection is valid
Last activity: is to be live monitored. e.g. smartphones in rest make this count up to something like 20 sec , and then restart counting (they go to sleep for 20 sec). Some do drop the signal strength with 20 dB, some others stay on level.
Klembord-2.jpg
.
Klembord-3.jpg
.
So if your device is associated to a MT AP, chances are that it will roam to any other brand, as soon as one comes into reach.
.
Please turn off the TP-link while testing, or remove that SSID from the known networks in the devices.
You do not have the required permissions to view the files attached to this post.
 
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Re: Smart home devices are still getting disconnected

Sat Dec 04, 2021 11:40 am

XX:XX:XX:XX:XX:XX@wlan1: connected, signal strength -60
XX:XX:XX:XX:XX:XX@wlan1: disconnected, received disassoc: sending station leaving (8)

Timing between the 2 please, is this 2 sec or 20 min ?
Other check is "Uptime" and "Last activity".
Uptime: to know how long the connection is valid
Last activity: is to be live monitored. e.g. smartphones in rest make this count up to something like 20 sec , and then restart counting (they go to sleep for 20 sec). Some do drop the signal strength with 20 dB, some others stay on level.

Klembord-2.jpg
.
Klembord-3.jpg
.
So if your device is associated to a MT AP, chances are that it will roam to any other brand, as soon as one comes into reach.
.
Please turn off the TP-link while testing, or remove that SSID from the known networks in the devices.
.
time between disconnect and connect is about 2min, and connect between disconnect 5min.
Uptime is around 20hours, last activity is about 10-20s to restart


Please turn off the TP-link while testing, or remove that SSID from the known networks in the devices.


Also I tired turn off all nearby AP other brands, but no changes, still disconnecting
 
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Re: Smart home devices are still getting disconnected

Sat Dec 04, 2021 11:47 am

what kind of Smart devices do you have problems with ?
 
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Re: Smart home devices are still getting disconnected

Sat Dec 04, 2021 12:13 pm

time between disconnect and connect is about 2min, and connect between disconnect 5min.
Uptime is around 20hours, last activity is about 10-20s to restart
Interesting info ....
They come back after 2 min. Quite a long time if they wanted to continue.
Connect for 5 min. Any related setting, like DHCP lease time ? (Enable Logging DHCP) Default DHCP lease time is 10 min, lease renewal is after 5 min. If this fails you have disconnect.
Uptime connection 20 hours ???? (Or uptime RouterOS?) How can this be that value for the wifi connection?
Sleepy devices! IOT with transmits every 10-20 sec ???? There is no access-list rule that checks signal strength with "allowed out of range" time ????? Heh not seen in the config.

DHCP renewal has been mentioned several times already! MT has a low 10 min default value for lease time-out. (other brands probably 24h)
 
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Re: Smart home devices are still getting disconnected

Sat Dec 04, 2021 3:21 pm

I post it all the time.

RouterOS. Great for routing... But pick a different flavor for client serving wifi.
 
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Re: Smart home devices are still getting disconnected

Sat Dec 04, 2021 3:34 pm

As I have been saying, the home wifi bozos at MT should have hired BPWL to ensure a viable WIFI setup and performance from the firmware and better documentation.
 
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Re: Smart home devices are still getting disconnected

Sat Dec 04, 2021 3:59 pm

what kind of Smart devices do you have problems with ?
Offong smart plug, SmartLife LED but only smart TV connected stable
 
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Re: Smart home devices are still getting disconnected

Sat Dec 04, 2021 7:39 pm

I post it all the time.

RouterOS. Great for routing... But pick a different flavor for client serving wifi.

But i want use capsmanager, i want same ssid on all APs
 
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Re: Smart home devices are still getting disconnected

Sat Dec 04, 2021 8:08 pm

Capsmanager is not for the newbie.
Its another layer of config on top of the standard ROS config and has its own complexities.
In other words, best you get WIFI working without capsman first.

TWO THINGS (because i cant count)
1. you can make all the SSIDs the same WITHOUT capsman.
2. the decision to switch from one AP to another AP is at the devices discretion for the most part, not dictated by capsman.
3. Personally capsman may make sense if you have 4 or more APs you want to configure....

Once you have one capac access point configured properly, its too easy to copy the config to the other capacs for deployment.
No need for capsman, the only thing that changes is the access point IP address on the trusted vlan.
 
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Re: Smart home devices are still getting disconnected

Sat Dec 04, 2021 9:51 pm

what kind of Smart devices do you have problems with ?
Offong smart plug, SmartLife LED but only smart TV connected stable
Ah, some information. But I doubt if we will find good documentation from them : http://www.offong.com/productinfo/1368846.html
108.11 is not very encouraging
Focussed on Apple, could mean they do need 802.11r/k/v to operate in a stable way.
Let's still hope it is some "keep alive" that makes the unit drop the connection. (Some others brands have an option to send timeout protection if an Apple device is detected)
Or who knows, just the SSID name. (see step 3 in https://discussions.apple.com/thread/7228119)
Do you really lose functionality, or is it just that you are warned about the disconnects. (I have some smartphone that do disconnect all the time, but the user never noticed)
 
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Re: Smart home devices are still getting disconnected

Sun Dec 05, 2021 10:38 am

Capsmanager is not for the newbie.
Its another layer of config on top of the standard ROS config and has its own complexities.
In other words, best you get WIFI working without capsman first.

TWO THINGS (because i cant count)
1. you can make all the SSIDs the same WITHOUT capsman.
2. the decision to switch from one AP to another AP is at the devices discretion for the most part, not dictated by capsman.
3. Personally capsman may make sense if you have 4 or more APs you want to configure....

Once you have one capac access point configured properly, its too easy to copy the config to the other capacs for deployment.
No need for capsman, the only thing that changes is the access point IP address on the trusted vlan.
Capsmanager is not for the newbie.
Its another layer of config on top of the standard ROS config and has its own complexities.
In other words, best you get WIFI working without capsman first.

TWO THINGS (because i cant count)
1. you can make all the SSIDs the same WITHOUT capsman.
2. the decision to switch from one AP to another AP is at the devices discretion for the most part, not dictated by capsman.
3. Personally capsman may make sense if you have 4 or more APs you want to configure....

Once you have one capac access point configured properly, its too easy to copy the config to the other capacs for deployment.
No need for capsman, the only thing that changes is the access point IP address on the trusted vlan.
Capsman have minimum RSSI so it better works with multiple-same SSID
Last edited by Danster on Sun Dec 05, 2021 11:13 am, edited 1 time in total.
 
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Re: Smart home devices are still getting disconnected

Sun Dec 05, 2021 10:43 am



Offong smart plug, SmartLife LED but only smart TV connected stable
Ah, some information. But I doubt if we will find good documentation from them : http://www.offong.com/productinfo/1368846.html
108.11 is not very encouraging
Focussed on Apple, could mean they do need 802.11r/k/v to operate in a stable way.
Let's still hope it is some "keep alive" that makes the unit drop the connection. (Some others brands have an option to send timeout protection if an Apple device is detected)
Or who knows, just the SSID name. (see step 3 in https://discussions.apple.com/thread/7228119)
Do you really lose functionality, or is it just that you are warned about the disconnects. (I have some smartphone that do disconnect all the time, but the user never noticed)
I really getting device in app write with red color “not responding” after 1-2min in app device working well… and when this device connected to TP-Link AP so it working always without “not responding”
 
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Re: Smart home devices are still getting disconnected

Sun Dec 05, 2021 11:56 am

So if I understand well .... devices are not responding after 1...2 minutes and disconnect after 5 minutes.

Finding the root cause of the wifi problem will need detailed and the exact sequence of events.
If devices do not respond after 1...2 minutes, then DHCP will indeed fail after 5 minutes.
What causes what is here the question to be solved.

Small experiments, such as continuous pinging, can learn when communication stops.
 
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Re: Smart home devices are still getting disconnected

Sun Dec 05, 2021 3:38 pm

I have I router from mikrotik and 2 APs (1TP-Link and 1cAP), both APs are connected to same router but smart devices which are connected to cAP disconnecting every few minutes which makes it not responding, smart devices which connected to TP-Link works well, no disconnecting, stable connected

smart devices lost connection every 5-10min after they lost connection, they are 1-2min when they are not responding bcs they not connected to AP, after 1-2mins they connected back and working for 5-10min

DHCP server is set to 10mins
 
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Re: Smart home devices are still getting disconnected

Sun Dec 05, 2021 3:44 pm

A (very) wild guess: remove the RSTP from the bridge in MT (set STP protocol on "none").
DHCP lease and renewals sometimes failed because of DHCP on bridge with RSTP enabled. (Renewal is every 5 minutes here).
 
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Re: Smart home devices are still getting disconnected

Sun Dec 05, 2021 7:54 pm

no changes... :( , it didnt helped, Thanks :) , any other recommands?
 
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Re: Smart home devices are still getting disconnected

Mon Dec 06, 2021 12:21 am

Could you share a complete piece of the log while this happens. (Including timing)

After adding
/system logging add topics=dhcp,debug
/system logging add topics=wireless,debug
 
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Re: Smart home devices are still getting disconnected

Mon Dec 06, 2021 12:44 pm

Image
This is from AP, on the router i didnt find DHCP log from that MACs
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Re: Smart home devices are still getting disconnected

Mon Dec 06, 2021 1:59 pm

Txs!

- if there is no DHCP log, is DHCP used anyway?
- if DHCP is not used is a local address used with 255.255.0.0 (/16) netmask instead?
- would communication run if network mask is set to 255.255.0.0 on PC , or why not in the DHCP server
- are there any other DHCP logs e.g. for the PC?
- your shown config is direct config, but OP mentions CAPsMAN. Is CAPsMAN used with RSSI limits?
- DHCP must be checked on WLAN interface. Either use "Torch" or "Sniffer" on WLAN or bridge.
 
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Re: Smart home devices are still getting disconnected

Sun Dec 12, 2021 6:34 pm

Thank you for helping, I sold my Mikrotik AP and bought TP-Link OMADA, it works great, i recommand it like APs for everyone
 
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Re: Smart home devices are still getting disconnected

Sun Dec 12, 2021 7:42 pm

BPWL - people basically want it to work SOON out of the box...... Young people today have no patience LOL.
As for MT wifi what is this new INTERWORKING PROFILE ??? Have you sorted out a practical usage??
 
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Re: Smart home devices are still getting disconnected

Sun Dec 12, 2021 7:44 pm

BPWL - people basically want it to work SOON out of the box...... Young people today have no patience LOL.
As for MT wifi what is this new INTERWORKING PROFILE ??? Have you sorted out a practical usage??
I saw that interworking profile recently too but i had no time to check for more details...
 
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Re: Smart home devices are still getting disconnected

Sun Dec 12, 2021 7:54 pm

Funny the entry is EMPTY on the wifi interface settings part of the New Documents but they do have a separate entry now for it.
It appears to be HOTSPOT RELATED
https://help.mikrotik.com/docs/display/ ... g+Profiles

Hopefully bpwl can wax eloquently on IEEE 802.11u™
 
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Re: Smart home devices are still getting disconnected

Mon Dec 13, 2021 12:14 am

"Interworking profile" is for Hotspot 2.0.

But what does it mean? What is it used for?

I did find the case of EDUROAM , at universities and highschools worldwide., EDUROAM allows students and academics to access the wifi network and internet in every university/school in the world, based on their credentials in their home school/university. Credentials are passed to their home Radius server for authentication and authorizations. Also accounting is forwarded.
"Interworking profile" will tell their devices what services are available in that foreign wifi network, and what their bandwidth is. Can they access internet, make emergency calls, etc etc etc?

I tried to (ab)use this Hotspot 2.0 to steer my client devices to specific SSID and bands, and also to limit their capacity, make a band steering equivalent , support roaming etc.
Maybe I could do single signon WPA2/enterprise with transparant Hotspot login? Setting it up is no problem. (You don't need EDUROM or other external connections etc)
"Wireless client devices can have more criteria upon which they can choose the network with which to associate." was the part that interested me. It is the client device that choses, steering it in that process would be great. (e.g. MT beacon fails some load information, the QBSS counters)

Hotspot 2.0 did appear in my Windows network selection table. But I could not do much as additional information. Don't even remember if I had anything. Removed "Interworking Profiles"

Just found: https://mum.mikrotik.com/presentations/ ... 849522.pdf
 
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Re: Smart home devices are still getting disconnected

Mon Dec 13, 2021 10:04 am

Nobody has time to tinker with every setting in hope that one of them fixes the issues encountered with some devices.
Sometimes getting another AP that just works is easier with less headaches.
 
Danster
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Posts: 17
Joined: Fri Dec 03, 2021 11:43 am

Re: Smart home devices are still getting disconnected

Mon Dec 13, 2021 4:54 pm

BPWL - people basically want it to work SOON out of the box...... Young people today have no patience LOL.
As for MT wifi what is this new INTERWORKING PROFILE ??? Have you sorted out a practical usage??

I am solving this problem 1year or so, but i have no want to trying to solve it, so i am gave up. My ISP trying to fix it too, but he cant.
 
PierreCarr
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Joined: Thu Nov 03, 2022 2:38 am

Re: Smart home devices are still getting disconnected

Thu Nov 03, 2022 2:57 am

Thanks for your advice, guys, but I’ve given up. My brother has been trying to solve this problem since last month. For all that time, I’ve been trying to find something to help us, but I’ve found nothing. Though my brother has this issue, we don’t regret buying those smart home things because they’ve simplified our lives. A few days ago, I received these smart plugs (https://www.amazon.com/smart-plug-wifi-plugs-alexa/dp/B09KTYH3MJ), and luckily they work well. So, I hope I won’t face any problems. Anyway, I’ll keep looking for a solution to my brother’s issue. Keep the thread updated, please.
 
PAJOOF
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Joined: Thu Feb 02, 2023 3:17 am

Re: Smart home devices are still getting disconnected

Sun Mar 19, 2023 9:13 am

hi guys,The problem im facing is voucher codes that are already generated from the Mikrotik ROUTERBOARD some of them won't run after entering the code.can some one help out please.. cause it constantly happening.

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