i think the discovery path is the following:
1. MT says: there isn't any problem;
2. MT says: we tested your configuration and didn't find anything;
after dozen mails and supout....
3. MT says it is a kernel issue
after months of posting..............
4. MT says we will fix it.
I hope MT will fix it ASAP.
Our experience is like this one:
1. MT says: there isn't any problem;
2. MT says: we tested your configuration and didn't find anything;
after dozen mails...
3. MT says: give us password of your router and we will investigate directly
4. MT says: you see there is not a problem.. (after print screen proofs)
after posting again on mikrotik forum
5. MT says: you are banned now on forum as forum is not a place for you (to post bugs of RouterOS)
And situation on forums:
1. We post about packet loss problem
2. Mikrotik "forum specialists" says: You do not know how to use mikrotik routeros
3. Mikrotik Support warns that we should not post about bugs on forum
4. We are banned from forum
5. Other mikrotik users report pppoe packet loss issue
You can read some in:
http://forum.mikrotik.com/viewtopic.php ... &sk=t&sd=a
This particular problem was about packet loss in PPPoE in 3.xx versions. We are still on 2.9.51, but the big problem is random queue missing problem. We must restart it every 10-13 days. And we will not dare to upgrade to 3.11 as possible packet loss can appear.