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reinerotto
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Publish "List of known Bugs", pls. And update it regularly.

Fri Jan 02, 2009 11:27 am

It would be a courtesy to the customers, to publish a list of known/acknowledged bugs in RouterOS. And, if possible, a guess, when/how it might be fixed.

I have a serious outstanding problem, for which I first of all got unusable explanations like "I can not see how this is possible" or "It is a browser bug" etc., and then, after a lot of explanations to clarify the problem, and my presentation of a simply scenario how to recreate the problem, no more response at all any more.

Having an official "List of known Bugs" at least I would have some kind of feedback, whether my problem is recognized as a bug or not, and when I might receive a solution.
 
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macgaiver
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Re: Publish "List of known Bugs", pls. And update it regularly.

Fri Jan 02, 2009 1:16 pm

All known bugs are usually corrected in the next release, and time between releases are not so big to be a big problem.

Only issues that take more that 1 release to fix is Linux Kernel related problems and usually that is mentioned in the changelog as known issue.

Are you sure that your problem is RouterOS problem? Have you done something verify that?
With great knowledge comes great responsibility, because of ability to recognize id... incompetent people much faster.
 
reinerotto
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Re: Publish "List of known Bugs", pls. And update it regularly.

Fri Jan 02, 2009 4:30 pm

All known bugs are usually corrected in the next release, and time between releases are not so big to be a big problem.
Actually, I am very sceptical regarding this statement.
Are you sure that your problem is RouterOS problem? Have you done something verify that?
Of course, I am NOT 100% shure. So I asked to recreate the problem, which will take about 10 Minutes in case you have a running RouterOS system available AND a knowledgeable user. Which I assume should be available at Mikrotik.
My time, I spent already on presenting my very problem, is much higher already.
But again: No serious response from Mikrotik. Have a look for yourself: http://forum.mikrotik.com/viewtopic.php?f=2&t=28642
 
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Chupaka
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Re: Publish "List of known Bugs", pls. And update it regularly.

Mon Jan 05, 2009 12:11 am

But again: No serious response from Mikrotik. Have a look for yourself: http://forum.mikrotik.com/viewtopic.php?f=2&t=28642
MikroTik is at support@mikrotik.com. here is community forum, not developers
Russian-speaking forum: https://forum.mikrotik.by/. Welcome!

For every complex problem, there is a solution that is simple, neat, and wrong.

MikroTik. Your life. Your routing.
 
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Equis
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Re: Publish "List of known Bugs", pls. And update it regularly.

Mon Jan 05, 2009 4:53 am

I agree with the OP

IMHO Mikrotik would save time and resources if they did this.
 
reinerotto
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Re: Publish "List of known Bugs", pls. And update it regularly.

Mon Jan 05, 2009 12:08 pm

But again: No serious response from Mikrotik. Have a look for yourself: http://forum.mikrotik.com/viewtopic.php?f=2&t=28642
MikroTik is at support@mikrotik.com. here is community forum, not developers
I simply used the "Evaluation Version" of RouterOS, to carefully check, whether it is suitable for my purpose (hotspot+ads) or not.
And I detected a serious bug.
So obviously my checking is more careful than the tests of the developers.
No wonder, I am an expirienced developer myself. I even programmed a SM-4, in case, this tells you something :-)
Because of use of evaluation version, I can not access the support.
 
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normis
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Re: Publish "List of known Bugs", pls. And update it regularly.

Mon Jan 05, 2009 12:09 pm

But again: No serious response from Mikrotik. Have a look for yourself: http://forum.mikrotik.com/viewtopic.php?f=2&t=28642
MikroTik is at support@mikrotik.com. here is community forum, not developers
I simply used the "Evaluation Version" of RouterOS, to carefully check, whether it is suitable for my purpose (hotspot+ads) or not.
And I detected a serious bug.
So obviously my checking is more careful than the tests of the developers.
No wonder, I am an expirienced developer myself. I even programmed a SM-4, in case, this tells you something :-)
Because of use of evaluation version, I can not access the support.
what makes you think that? just email support@mikrotik.com if you found a bug
No answer to your question? How to write posts
 
reinerotto
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Re: Publish "List of known Bugs", pls. And update it regularly.

Mon Jan 05, 2009 12:18 pm

what makes you think that? just email support@mikrotik.com if you found a bug
Simply what is written on
http://www.mikrotik.com/support.html :
Give us your Invoice number, if you purchased MikroTik RouterOS� online, or information about preinstalled system you purchased from us. (Support is only for paying customers)
Free Demo License users should pay for the license to receive support.
 
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normis
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Re: Publish "List of known Bugs", pls. And update it regularly.

Mon Jan 05, 2009 12:27 pm

jeez, just do as I told you ... please
No answer to your question? How to write posts
 
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Chupaka
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Re: Publish "List of known Bugs", pls. And update it regularly.

Mon Jan 05, 2009 2:04 pm

support and bugfixing are different things =)

Just do it! (c) Nike
Russian-speaking forum: https://forum.mikrotik.by/. Welcome!

For every complex problem, there is a solution that is simple, neat, and wrong.

MikroTik. Your life. Your routing.
 
reinerotto
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Re: Publish "List of known Bugs", pls. And update it regularly.

Mon Jan 05, 2009 4:28 pm

support and bugfixing are different things =)

Just do it! (c) Nike
OK, did it.

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