I'm sure I'm not the only person to have this problem, as I found some threads related to it, and there were no good solutions.
Our network has a Hotspot segment handling a number of users within an apartment complex. There are also quite a few managed switches handling this network segment (large complex). The users are handed routed public IP addresses, and the switches are given private 10.0.0.x IP addresses.
With the router having an IP address on the Hotspot interface of 10.0.0.2, it is unable to ping the switches. HOWEVER, if I connect to a switch from a system on the network segment, and use the Ping Test utility to send data outbound, it works, and then the router is able to ping the switch, and I can send data to the switch from outside the router.
The important step seems to be that sending data from the switch puts the switch in the Hotspot/Hosts list. Once it's in there, I can create a binding for it, set it to bypassed mode, and things work properly.
Unfortunately, I haven't been able to find a way to accomplish this without having each switch send data outbound. I would prefer to not have to send data from each switch in order to be able to contact it. Adding an item into the bindings doesn't add a Hotspot/Hosts entry, and I cannot contact the switch.
Is there a solution here?