I agree 100%. Their support is horrible. They are rude and give terse answers.
Emailing takes days to get any kind of a response, if one ever comes, and often when it does come, it is in the form of one word answers or being directed back to the forum
Or we are told to use buggy beta firmware on a production system, or a whole host of other bad ideas that demonstrate that support simply does not get it at all.
If the documentation was any good, this might be better, but when I look up things like TDMA Period size and all it says is that I must set it carefully with no indication of what carefully means, I have to wonder.
We desperately need an official source of support. Emailing does not work. The forum is most often the blind leading the blind.
MT could be an amazing product, but until they get out of their hobbyist open source mindset to support, the enterprise will never take it seriously.
Any chance of getting a comment on this from the MT guys?
I have been using MT for our network since V1.x days, and aside from a few pieces of hardware here and there our network is all MT = tens of thousands of $$$.
I have to say that over the last year or so I am growing pretty tired of poor quality/lack of support. I can see why so many people refuse to touch MT because if you can't figure it out on your own you are pretty well screwed support wise. Take this how you will but I have pulled everything off my network and switched it out before because I was pushed into a corner by equipment manufactures and I will do it again if I feel I am in the same situation. You are going to be facing some pretty stiff competition this coming year from at least one other manufacture so all I am saying is that you may want to step it up a notch if you want to keep long term customers buying your product.