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license key failure to update

Posted: Sat Feb 26, 2011 2:34 pm
by dmcmahan
I bought two new 433AH boards from a well known supplier that I have been dealing with for years. I received my last order and both boards had damaged lock arms for the radio cards. One was beyond repair and the other I managed to bend into position so that I could use it. I really would have preferred to return both units but I desperately needed it at one of my sites. However both boards failed to update license keys. I contacted my supplier and he said I would need to contact Mikrotik for a new key. Is this the usual path or should the vendor take the responsibility for this?

Re: license key failure to update

Posted: Mon Feb 28, 2011 6:13 pm
by Chupaka
support@mikrotik.com, with supout.rif from each device and short description of problem

Re: license key failure to update

Posted: Fri Mar 04, 2011 11:59 pm
by dmcmahan
Thanks. Already taken care of!