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Ivoshiee
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UpdateLicenseKey:key for specified software ID no not found!

Wed Nov 28, 2012 11:37 pm

I tried Netinstall update on a RB153 with current ROS v3.30 and sent in a ROS v5.16/v5.22. As the license key format is different between those releases, it urges me to upgrade the license key by pressing "Update License Key". If I do it then I am greeted with a prompt message about "License updating: failed: key for specified software ID not found!".

What to do next? The clock is ticking and I have 3 days to resolve it.
 
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normis
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Re: UpdateLicenseKey:key for specified software ID no not fo

Wed Nov 28, 2012 11:45 pm

in this situation, you must make a supout.rif file, and email to support. forum community can't do anything
No answer to your question? How to write posts
 
Ivoshiee
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Joined: Sat May 06, 2006 4:11 pm

Re: UpdateLicenseKey:key for specified software ID no not fo

Thu Nov 29, 2012 12:00 am

Thanks, I'll try that.

Edit: I got a new key from the MT support.

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