I am on some 8 or so MLs/forums for various kind of products, I do know many computing communities. MT's one, is the better one, friendly.
And I also note the fact, that users get help mostly from other users. But, I am known as a person not fearing voice my own opinion
So, I have to object to your post, I am sorry to do so. It does not help anybody and sounds kind of strange to me. Of course someone could eventually post some configs, but WHAT is the point?! You are product authors and you can see, that ppl get some trouble using your product. You claim you have some solution working, but you let ppl struggling for hours to get similar things to work.
Being your sales director, I would smash tech support for such kind of reply as yours. It does not help anyone, really. What is the point? So you can see ppl have some difficulcy, you can see, that ppl are starting to use different solution/boxes for it, which could distract someone from using your product in overall.
With few folks, we are discussing such topic on czech forum too. Well, it can be us, users, and probably it IS us, users, uncapable to get such things working. But then why to waste our time, and not produce some wiki-entry with some more examples when you claim you have it working? That would be much more constructive imo and would take some 10 - 15 minutes to produce?
Now sorry if you feel offended, please don't. I am sometimes kind of stright with my opinion. But I am also a business owner, and I like ppl being focused on solving potential problems. We are one of MT-only boxes satisfied customers, but as you can see from posts here, some ppl struggle to get some things working, and you decide the best way to help them, as this issue is here for quite some time, and docs are not apparently satisfactory enough in this particular case ....