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MikroTik App
 
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Chupaka
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The quickest Support reaction I've ever seen

Tue Aug 27, 2013 5:30 pm

A bit of offtop, but just one short story of success :D

13:38 - I'm opening Support ticket
13:40 - Automatic reply received
13:51 - Getting reply from support team: "Currently you cannot do that... We will consider... in future..."
14:39 - I had a late lunch, asking for possible workaround
15:15 - "We added <...>. Next v6.3 will have this feature."

Summing up: 11 + 36 = 47 minutes to add a feature, very small but useful for some people. =)

Thanks, MikroTik guys!
 
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tomaskir
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Re: The quickest Support reaction I've ever seen

Tue Aug 27, 2013 5:32 pm

Meanwhile, waiting 9 days now for a reply regarding my ticket with MTU issues...

I gave all configs and diagrams needed to reproduce the issue too.
 
AlArenal
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Re: The quickest Support reaction I've ever seen

Tue Aug 27, 2013 5:34 pm

17 days for a question and additional info on (future) support for 100FX SFPs.
 
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Chupaka
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Re: The quickest Support reaction I've ever seen

Tue Aug 27, 2013 5:44 pm

guys, you can't scary me - I have an open ticket from 2008, Sep, 29th. those are just extremes :)
 
CelticComms
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Re: The quickest Support reaction I've ever seen

Tue Aug 27, 2013 5:53 pm

guys, you can't scary me - I have an open ticket from 2008, Sep, 29th. those are just extremes :)
Reminds of Monty Python - Is that ticket dead? Or is it just resting? :)
 
AlArenal
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Re: The quickest Support reaction I've ever seen

Tue Aug 27, 2013 7:19 pm

guys, you can't scary me - I have an open ticket from 2008, Sep, 29th. those are just extremes :)
They should think about using this quote on their website. This kind of success story will skyrocket their sales. ;-)
 
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c0d3rSh3ll
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Re: The quickest Support reaction I've ever seen

Tue Aug 27, 2013 9:17 pm

Chupaka what is the feature added?
 
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Chupaka
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Re: The quickest Support reaction I've ever seen

Tue Aug 27, 2013 11:40 pm

Chupaka what is the feature added?
adjusting of kernel's icmp_ratelimit/icmp_ratemask
seems like we faced those limits in mtr monitoring of external hosts :)

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