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mako
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Joined: Thu May 01, 2014 12:13 am

is it dead?

Sat Sep 20, 2014 5:05 am

I have 2 RB2011UiAS-IN units with the EXACT same issues.

not responding to ping, or factory reset.
I was able to use netinstall to install 6.19 but the symptoms do not go away after reboot.

The top LCD is white and has no response to touch what so ever.
The LED port indicator lights are wrong! I have a cable plugged into ETH1, but ETH6 LED is on.

right now its a paper weight and I don't know what to do to get it to work... I have put in my old routers as a bandaid to get these back up and running but they are HORRIBLE routers and just cause more work than they are worth.
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jarda
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Joined: Mon Oct 22, 2012 4:46 pm

Re: is it dead?

Sat Sep 20, 2014 9:27 am

Have you installed Lcd package?
Last edited by jarda on Sat Sep 20, 2014 9:49 pm, edited 1 time in total.
 
Petzl
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Joined: Sun Jun 30, 2013 12:14 pm

Re: is it dead?

Sat Sep 20, 2014 12:26 pm

don't forget to upgrade board firmware if possible (for the led problem)

We have like 1000 devices, and almost never had a broken one ...

how did you get them like this ?
 
mako
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Joined: Thu May 01, 2014 12:13 am

Re: is it dead?

Sat Sep 20, 2014 8:25 pm

No, they have been working fine for the past 4 months or so when I bought them. We are located in South Baja California. The hurricane that just ripped through here moved my antenna on the roof of this location and when I went to go re-align the antennas I noticed the white LCD panels on the routers.

I can get into the router using netinstall, upgrade the routeros, but as soon as I reboot, it goest right back to the white screen and wrong port LEDs.

The routers were plugged into a UPS so I don't think that power surge got to them.

I used the 6.19 upgrade package from the main MT download page. is there a package that will wipe the device and restore it back to defaults?
 
cutedrummerboy
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Re: is it dead?

Sun Sep 21, 2014 8:05 am

i think you have to net-install the full package not the upgrade one.
Device: RB2011UIAS-RM, RB750GL, CISCO SG300-28, UNIFI UAP-LR
 
Zorro
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Joined: Wed Apr 16, 2014 2:43 pm

Re: is it dead?

Tue Sep 23, 2014 5:27 am

yeah, sometimes all-fat package works better sometimes separate packages better. its total mystery for me why different upgrades may need such difference.
you don't need LCD package for Rb2011. its LCD supported natively by "system package".
in my cases im even had issues on early rb2011's with earlier ROS, without such package removed/disabled in RB.
 
115th
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Joined: Wed Sep 07, 2011 8:58 pm

Re: is it dead?

Mon Feb 29, 2016 10:12 am

The same situation here!
I have RB2011UiAS-IN, it worked till yesterday. My PC suddenly lost connection and my router looks like in 1st post - white color screen with no signs, LED port indicator lights are wrong too - ETH6 LED is on, although a cable plugged into ETH1. I tried to use Netinstall with no success, device doesn't detected.
Also can't connect to device using serial... Any ideas?
 
jarda
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Joined: Mon Oct 22, 2012 4:46 pm

Wed Mar 02, 2016 5:34 pm

Try other power supply and netinstall again. If no go, then it is time for rma.

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