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FiFtHeLeMeNt
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How long it takes mikrotik to answer support emails ?

Tue Jan 06, 2015 11:57 pm

Hi,
Recently we have bought 4 CCR1036-8G-2S+ from mikrotik.
Since yesterday we have an issue with BGP and contacted their support. but there has been no reply from them for almost 24 hours now.
How long does it take for mikrotik support to answer an email ? does anyone has any experience ?
If these guys want to be successful, they should understand after sales support is so important.
Here is our ticket number : 2015010666000014
 
imrankosi
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Re: How long it takes mikrotik to answer support emails ?

Wed Jan 07, 2015 6:20 pm

most probable with in next 24 hrs
 
jarda
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Re: How long it takes mikrotik to answer support emails ?

Wed Jan 07, 2015 7:05 pm

And sometimes it takes weeks.
 
w0lt
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Re: How long it takes mikrotik to answer support emails ?

Wed Jan 07, 2015 7:35 pm

And sometimes it takes weeks.
When its convenient... :?
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hossain2004a
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Re: How long it takes mikrotik to answer support emails ?

Wed Jan 07, 2015 10:01 pm

It's only take few hours for me they answer, I'm on GMT +3.5. When I email them on 9:00 AM they answer me in 1 hour :D
Lucky me.
 
jarda
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Re: How long it takes mikrotik to answer support emails ?

Wed Jan 07, 2015 10:02 pm

Lucky you. Seems your problem was easy for them.
 
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Caci99
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Re: How long it takes mikrotik to answer support emails ?

Thu Jan 08, 2015 11:44 am

January 6 is holiday, isn't it? Also, the previous days were mostly holidays, so they might have some accumulated emails. Usually they answer within 24 hours.
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jarda
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Re: How long it takes mikrotik to answer support emails ?

Fri Jan 09, 2015 1:36 am

I think they select what they will reply. For example I am still waiting for any reply to this ticket:

[Ticket#2014121766000789]

Three weeks? Badly working ethernets in RB133 running 6.24 even if it was perfect in 5.26 is not important topic, maybe.... But I do not push on them, surely there are more critical things.
 
sonny
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Re: AW: How long it takes mikrotik to answer support emails

Fri Jan 09, 2015 2:05 am

RB133 is not supported on ROS 6.xx.
Also this board is EOL since years.

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jarda
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Re: How long it takes mikrotik to answer support emails ?

Fri Jan 09, 2015 8:56 am

It is supported. Only 133c is not.
 
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Caci99
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Re: How long it takes mikrotik to answer support emails ?

Fri Jan 09, 2015 11:22 am

Badly working ethernets in RB133 running
I was about to ask about the 133c when I saw your post :). Those routers are loooong time ago :), I am positively surprised you still have them at hand.
Maybe it is Mikrotik way by not answering you, telling that it is time to ditch those routers :)
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jarda
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Re: How long it takes mikrotik to answer support emails ?

Fri Jan 09, 2015 11:33 am

I have just received the reply:
Hello,

We are investigating this problem. Currently, I can only suggest to stay with
v5.26 on RB133.

Regards,
Janis B.
Thank you mikrotik in advance. Looking forward the results.

Hope it will not take too long, as I am really happy with wireless-fp package.
 
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bajodel
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Re: How long it takes mikrotik to answer support emails ?

Mon Jan 12, 2015 2:15 am

..as I am really happy with wireless-fp package.
what improovement did you notice in particular ?

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