Community discussions

 
soosp
just joined
Topic Author
Posts: 24
Joined: Sat Oct 02, 2010 7:10 pm

RB2011 series epidemic

Mon May 30, 2016 5:28 pm

Hi All,

In the last two weeks there has been three RB2011 series routers running ROS 6.35.2 dead. The symptoms:
1. If you plug a living ethernet cable to ports 1-5, the LED of port is flashing
2. The ports 6-10 are totally silent
3. The display is lighting fully white.
4. There is no beeps from the beeper
5. The reset button and hole are useless
6. The USB console port is inactive

I have no more idea to rise up these routers. Does anybody experienced same problem and have any solution?

Thanks in advance,
Peter
 
User avatar
ZeroByte
Forum Guru
Forum Guru
Posts: 4048
Joined: Wed May 11, 2011 6:08 pm

Re: RB2011 series epidemic

Mon May 30, 2016 5:30 pm

Did you try Netinstall? I'd suggest writing an email to support on this one.
When given a spoon,
you should not cling to your fork.
The soup will get cold.
 
soosp
just joined
Topic Author
Posts: 24
Joined: Sat Oct 02, 2010 7:10 pm

Re: RB2011 series epidemic

Mon May 30, 2016 5:39 pm

Did you try Netinstall? I'd suggest writing an email to support on this one.
Usually I have no problem with netinstall, but with these routers there in not any vital sign from them neither from USB the console ports nor the beeper. I tried to power up the routers during I press the reset button (or use screwdriver in the reset hole) without any success.
 
kermu
just joined
Posts: 5
Joined: Fri Nov 26, 2010 11:59 pm

Re: RB2011 series epidemic

Wed Aug 10, 2016 8:17 pm

Hi All,

In the last two weeks there has been three RB2011 series routers running ROS 6.35.2 dead. The symptoms:
1. If you plug a living ethernet cable to ports 1-5, the LED of port is flashing
2. The ports 6-10 are totally silent
3. The display is lighting fully white.
4. There is no beeps from the beeper
5. The reset button and hole are useless
6. The USB console port is inactive

I have no more idea to rise up these routers. Does anybody experienced same problem and have any solution?

Thanks in advance,
Peter
Same here. Two RB are dead. Today RB2011L-IN and yesterday RB2011UiAS-RM.
Maybe on high load this symptom occurs ? On rosinfo stats on ALL interfaces inn vlan trunk are high load, and finally the RB is dead.
You do not have the required permissions to view the files attached to this post.
 
User avatar
normis
MikroTik Support
MikroTik Support
Posts: 24077
Joined: Fri May 28, 2004 11:04 am
Location: Riga, Latvia

Re: RB2011 series epidemic

Fri Aug 12, 2016 10:34 am

Please submit these units to RMA for warranty repair. Let me know if you already have done it, and if yes, tell me the Serial Number so I can track the progress of these devices.
No answer to your question? How to write posts
 
noib
Member Candidate
Member Candidate
Posts: 285
Joined: Fri Jan 25, 2013 6:04 pm
Location: France
Contact:

Re: RB2011 series epidemic

Fri Aug 12, 2016 11:10 am

2. The ports 6-10 are totally silent
I've had two of these in the last year (on a volume of a dozen approximately). Each time I contacted support and it ended up with a RMA. It's not a new problem, the first one i got with this problem was about 18 months ago.
 
volatilemolotov
just joined
Posts: 1
Joined: Wed Oct 29, 2014 9:50 am

Re: RB2011 series epidemic

Wed Aug 23, 2017 4:08 pm

Is it possible to fix this without sending it to RMA?
 
kevinds
Member Candidate
Member Candidate
Posts: 108
Joined: Wed Jan 14, 2015 8:41 am

Re: RB2011 series epidemic

Thu Aug 31, 2017 10:21 am

Hi All,

In the last two weeks there has been three RB2011 series routers running ROS 6.35.2 dead. The symptoms:
1. If you plug a living ethernet cable to ports 1-5, the LED of port is flashing
2. The ports 6-10 are totally silent
3. The display is lighting fully white.
4. There is no beeps from the beeper
5. The reset button and hole are useless
6. The USB console port is inactive

I have no more idea to rise up these routers. Does anybody experienced same problem and have any solution?

Thanks in advance,
Peter
It was a number of months ago, but I had similar after/during a firmware update. As I recall, it was 6.35.something except I lost ports 1-5.. Thought a firmware updated corrupted so I used the serial console to erase the NAND.. Bad mistake, ports 1-5 were dead, unable to Netboot..

Who is online

Users browsing this forum: No registered users and 19 guests