What a mess!
Fortunately we did not deploy so many of these.
Our situation is as follows,
We are a reseller, we buy from a distributor in our country (Cyprus, EU).
We have received several of these 'broken' in transit.
The cracks are around the edges of the front cover.
Our distributor, wont refund the monies for the items that arrived broken, they say they can only give us a credit note.
Ideally we wanted the units replaced, but they said they cannot guarantee we wont get broken ones.
When I pushed them for more clear information regards the issue, they did not have this information.
The information they gave me sounds like a rehash of information here in this thread, i.e could not guarantee we would not get effected product, could not give me serial numbers that are effected ,could only offer covers, when I asked when we would get the covers they could not give an ETA etc etc.
I now understand why the distributor only give us 1 year warranty from the invoice date when we purchase the item.
Surprised more people have not posted here regards this