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Kickoleg
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Re: Cracked cover on RouterBOARD DISC Lite5

Thu Oct 18, 2018 10:03 am

Colleagues? Are you a distributor ?
Yes we are distributor, and we have 2 packages old series not open and we ask for change it, but your colleagues give us answer what you send for us palstic for change.
MTCNA, MTCUME, MTCRE, MTCWE, MTCTCE certified
 
mongobongo
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Re: Cracked cover on RouterBOARD DISC Lite5

Mon Jan 28, 2019 5:03 pm

What a mess!

Fortunately we did not deploy so many of these.

Our situation is as follows,

We are a reseller, we buy from a distributor in our country (Cyprus, EU).

We have received several of these 'broken' in transit.

The cracks are around the edges of the front cover.

Our distributor, wont refund the monies for the items that arrived broken, they say they can only give us a credit note.

Ideally we wanted the units replaced, but they said they cannot guarantee we wont get broken ones.

When I pushed them for more clear information regards the issue, they did not have this information.

The information they gave me sounds like a rehash of information here in this thread, i.e could not guarantee we would not get effected product, could not give me serial numbers that are effected ,could only offer covers, when I asked when we would get the covers they could not give an ETA etc etc.

This stinks.................

I now understand why the distributor only give us 1 year warranty from the invoice date when we purchase the item.

Surprised more people have not posted here regards this
 
mongobongo
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Re: Cracked cover on RouterBOARD DISC Lite5

Fri Feb 22, 2019 12:09 pm

Just came to post the Mikrotik dont care about this issue and have no respect for the end user, reseller and most importantly for themselves.

This conclusion has come from the email correspondence I have had with support regarding these.

Way to go Mikrotik ...........
 
InoX
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Re: Cracked cover on RouterBOARD DISC Lite5

Tue Feb 26, 2019 7:22 pm

Indeed.
 
wojtekc
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Re: Cracked cover on RouterBOARD DISC Lite5

Thu Mar 07, 2019 8:42 am

Continuation of damaged antennas... thanks Mikrotik :/
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honzam
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Re: Cracked cover on RouterBOARD DISC Lite5

Thu Mar 07, 2019 9:42 am

We send at least one piece each week to the complaint
LAN, FTTx, Wireless. ISP operator
 
wojtekc
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Re: Cracked cover on RouterBOARD DISC Lite5

Thu Mar 07, 2019 9:47 am

Unfortunately, the distributor claims that the warranty is over.

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