Community discussions

MikroTik App
 
User avatar
Kickoleg
Member Candidate
Member Candidate
Posts: 129
Joined: Tue Mar 11, 2014 3:13 pm
Location: Yverdon-les-Bains, Suisse

Re: Cracked cover on RouterBOARD DISC Lite5

Thu Oct 18, 2018 10:03 am

Colleagues? Are you a distributor ?
Yes we are distributor, and we have 2 packages old series not open and we ask for change it, but your colleagues give us answer what you send for us palstic for change.
 
mongobongo
newbie
Posts: 34
Joined: Fri Jul 28, 2017 5:13 pm

Re: Cracked cover on RouterBOARD DISC Lite5

Mon Jan 28, 2019 5:03 pm

What a mess!

Fortunately we did not deploy so many of these.

Our situation is as follows,

We are a reseller, we buy from a distributor in our country (Cyprus, EU).

We have received several of these 'broken' in transit.

The cracks are around the edges of the front cover.

Our distributor, wont refund the monies for the items that arrived broken, they say they can only give us a credit note.

Ideally we wanted the units replaced, but they said they cannot guarantee we wont get broken ones.

When I pushed them for more clear information regards the issue, they did not have this information.

The information they gave me sounds like a rehash of information here in this thread, i.e could not guarantee we would not get effected product, could not give me serial numbers that are effected ,could only offer covers, when I asked when we would get the covers they could not give an ETA etc etc.

This stinks.................

I now understand why the distributor only give us 1 year warranty from the invoice date when we purchase the item.

Surprised more people have not posted here regards this
 
mongobongo
newbie
Posts: 34
Joined: Fri Jul 28, 2017 5:13 pm

Re: Cracked cover on RouterBOARD DISC Lite5

Fri Feb 22, 2019 12:09 pm

Just came to post the Mikrotik dont care about this issue and have no respect for the end user, reseller and most importantly for themselves.

This conclusion has come from the email correspondence I have had with support regarding these.

Way to go Mikrotik ...........
 
InoX
Forum Guru
Forum Guru
Posts: 1966
Joined: Tue Jan 09, 2007 6:44 pm

Re: Cracked cover on RouterBOARD DISC Lite5

Tue Feb 26, 2019 7:22 pm

Indeed.
 
wojtekc
just joined
Topic Author
Posts: 17
Joined: Wed May 11, 2011 8:24 am

Re: Cracked cover on RouterBOARD DISC Lite5

Thu Mar 07, 2019 8:42 am

Continuation of damaged antennas... thanks Mikrotik :/
You do not have the required permissions to view the files attached to this post.
 
User avatar
honzam
Forum Guru
Forum Guru
Posts: 2394
Joined: Wed Feb 27, 2008 10:27 pm
Location: Czech Republic

Re: Cracked cover on RouterBOARD DISC Lite5

Thu Mar 07, 2019 9:42 am

We send at least one piece each week to the complaint
 
wojtekc
just joined
Topic Author
Posts: 17
Joined: Wed May 11, 2011 8:24 am

Re: Cracked cover on RouterBOARD DISC Lite5

Thu Mar 07, 2019 9:47 am

Unfortunately, the distributor claims that the warranty is over.
 
InoX
Forum Guru
Forum Guru
Posts: 1966
Joined: Tue Jan 09, 2007 6:44 pm

Re: Cracked cover on RouterBOARD DISC Lite5

Sun Aug 18, 2019 5:27 pm

2019 antennas still a piece of crap
You do not have the required permissions to view the files attached to this post.
 
User avatar
honzam
Forum Guru
Forum Guru
Posts: 2394
Joined: Wed Feb 27, 2008 10:27 pm
Location: Czech Republic

Re: Cracked cover on RouterBOARD DISC Lite5

Sun Aug 18, 2019 10:29 pm

It is sad. I have to confirm that this is true, we have the same problem on DISCs AC
 
dadoremix
Member Candidate
Member Candidate
Posts: 133
Joined: Sat May 14, 2011 11:31 am

Re: Cracked cover on RouterBOARD DISC Lite5

Sun Aug 18, 2019 10:55 pm

That is good
Check mine 2x
After 12m of usage

Image
Image
Image
Image

Bad support also here in croatia

Now, i check antena for 8-9m of work, buy another one and send back to mikrotik reseler.
 
mikemtb
just joined
Posts: 4
Joined: Sat Apr 13, 2019 7:53 pm

Re: Cracked cover on RouterBOARD DISC Lite5

Sat Mar 26, 2022 8:45 pm

same here. 2 units bought at the end of 2018 , the one still in its original package!! wanted to use it before christmas, and it was cracked!
returnet to local distributor, said ''out of warranty''...
of course...
i didnt know then, something about repair kit etc...
You do not have the required permissions to view the files attached to this post.
 
mikemtb
just joined
Posts: 4
Joined: Sat Apr 13, 2019 7:53 pm

Re: Cracked cover on RouterBOARD DISC Lite5

Thu Jul 14, 2022 2:15 pm

same here. 2 units bought at the end of 2018 , the one still in its original package!! wanted to use it before christmas, and it was cracked!
returnet to local distributor, said ''out of warranty''...
of course...
i didnt know then, something about repair kit etc...
good news!! my Local distributor (HELLASDIGITAL), sent me a repair kit (cover) free of charge, and i finaly replaced the broken one.
thank you a lot!!

Who is online

Users browsing this forum: gigabyte091 and 33 guests