So - I took the case apart and indeed the board was not seated into the slots at the back of the case properly. It also explains why the LEDs were not very bright as well. I gently pried up in the bottom slot by the power input with a thin screwdriver and the front retaining bracket came off. I have had 3 this way so far - not a big deal but perhaps some QC improvement is order. Any way you slice it, having to pull/hold onto an ethernet cable to keep the board from sliding back when pressing the reset button is no good.