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Kampfwurst
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hAP ac2 crashes every week

Thu Oct 24, 2019 9:17 am

Hi,

My core router at home the hAP ac2 crashes nearly every week. Sometime the hAP reboots automaticaliy sometime he stopped working.
I thought that the router reboots automatically via the watchdog, if he is not responding for some time.
Im using the newest version 6.45.6. I thappens also with the stable version.

Does someone has the same problem?

Chris
 
erlinden
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Re: hAP ac2 crashes every week

Thu Oct 24, 2019 10:09 am

Do you have a spare powersupply that you can test with?
 
Kampfwurst
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Re: hAP ac2 crashes every week

Wed Nov 06, 2019 5:08 pm

different power supply and still the same

There is also no Supout File after crashing
 
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chechito
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Re: hAP ac2 crashes every week

Wed Nov 06, 2019 5:42 pm

make sure you maintain proper ventilation for that that device, is certified only up to 50C°, thats 20°C lower than other mikrotik devices

avoid putting it near other devices that generate heat such as cablemodems onu / ont etc

avoid putting it on surfaces that favor concentrating heat such as blankets or quilted materials

avoid direct sunlight warm or hot surfaces
 
Kampfwurst
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Re: hAP ac2 crashes every week

Wed Nov 06, 2019 6:06 pm

The heat should not be a problem. Its in the storeroom. There is a temperature around 14 Degree.
 
Zacharias
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Re: hAP ac2 crashes every week

Wed Nov 06, 2019 6:52 pm

How do you know it crashes / stops working ?
 
mkx
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Re: hAP ac2 crashes every week

Wed Nov 06, 2019 8:00 pm

My hAP ac2 kept crashing after I got it (came with 6.42.3). At that time I was extensively using switch-chip functionality (VLAN filtering in particular). Then I changed two things at the same time: upgraded to ROS 6.44betaX and reconfigured it so that it doesn't rely on switch-chip functions (i.e. started to use bridge vlan-filtering). It has been rock solid since then (that was in february this year).
BR,
Metod
 
Kampfwurst
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Re: hAP ac2 crashes every week

Wed Nov 06, 2019 8:22 pm

i get the error in the log: router was rebooted without proper shutdown
 
ivicask
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Re: hAP ac2 crashes every week

Thu Nov 07, 2019 12:11 am

I have one of those with uptime of one year, so wouldn't say its general issue, maybe rma it and ask for replacement? Or talk to mikrotik support first.

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