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nikospalm
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Joined: Wed Jun 26, 2013 11:45 am

RB493 Block and Freeze

Wed Jun 26, 2013 11:49 am

Hello all,
i have a problem that i can not find any solution and i'm asking your help!
I have a RB493 which is working up to one year...suddenly last days if freeze and stop working....all light keep on and nothing working,i can not log in,i can not do anything. I remove Power it boot again and after 2-5 minutes it freeze again.
I tried last version 6.1 but again the same happens....any suggestion???
Thanks for your time!
 
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honzam
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Location: Czech Republic

Re: RB493 Block and Freeze

Thu Jun 27, 2013 9:07 pm

give us:

/system resource print
and
/system routerboard print

paste there on the forum
LAN, FTTx, Wireless. ISP operator
 
nikospalm
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Joined: Wed Jun 26, 2013 11:45 am

Re: RB493 Block and Freeze

Fri Jun 28, 2013 12:14 pm

I reflashed it with netinstall and now seems to work fine for 2 hours

/system resource print
uptime: 1h53m44s
version: 6.1
build-time: Jun/12/2013 11:50:54
free-memory: 37.9MiB
total-memory: 64.0MiB
cpu: MIPS 24Kc V7.4
cpu-count: 1
cpu-frequency: 300MHz
cpu-load: 44%
free-hdd-space: 48.2MiB
total-hdd-space: 64.0MiB
write-sect-since-reboot: 391
write-sect-total: 57482
bad-blocks: 0%
architecture-name: mipsbe
board-name: RB493
platform: MikroTik

/system routerboard print
routerboard: yes
model: 493
serial-number: 198E01E97105
current-firmware: 3.07
upgrade-firmware: 3.07
 
skydiverivan
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Joined: Tue Aug 07, 2018 10:43 pm

Re: RB493 Block and Freeze

Tue Aug 07, 2018 11:05 pm

Eureka!!!. finally

I have noticed that disabling mangle rules lowers the load and the problem has stopped happening
After having tried without any results updating the equipment in several versions, even having reinstalled it with netinstall the problem kept happening the ethernet interfaces were frozen and the only way to revive was to restart the routerboard, probe with routerboard 493 and 433ah

The rules that I had in mangle used layer7 protocols since I used queues to limit youtube bandwidth and other applications disable them and perfect I stop freezing
I share the information in case someone continues with the same problem

Ivan
mikrotik user and admin
 
maddinx2
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Joined: Thu Jun 25, 2009 4:39 pm
Location: Leer (Ostriesland) Germany

Re: RB493 Block and Freeze

Sat Aug 11, 2018 4:18 pm

Hi mikrotik,
i have the freezing problem with round about 30 493g Boards now, which we purchased from 07/2017 till today. After a working time round about 6 Weeks the RB493G beginn to freeze, reboots and after 3-5 Minutes it freezes again, all Ethernet LEDs go out, no reaction on the serial port. No Autosupout File is present. In the Log is "Router rebooted without proper shutdown" shown. Older ones, which are purchased before 07/2017 do not seem to have the problem. When i boot the RB493G in Bootloader over the serial port, without loading RouterOS, it still freezes.

We noticed that the temperature in the system monitor health is over 70°, the ambient temperature was max 35°.
 
Nicc
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Re: RB493 Block and Freeze

Wed Oct 03, 2018 1:07 pm

Hi mikrotik,

we too have the exact same problem! After an operation of about 3 months, 15 boards showed this problem, begin to freeze, reboots and after 5 minutes freezes again, when the ambient temperature is about 50 degrees, all Ethernet LEDs go out, only the power blue LED stays on.

We have already tried to install the recent versions of OS but the problem persists

It seems a problem in HW assembly / welding components, which is accentuated at high temperatures.

are you analyzing this problem?

Thanks for the reply

Niccolò

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