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Mitch23HUN
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LHG LTE6 kit disconnects recently the gsm connection

Tue Mar 16, 2021 5:30 pm

Dear Forum Users!

I've a big problem with my new LHG LTE6 kit. After installation it worked for 2 hours, but then it started to disconnect in every minute.

I've tried ios and firmware upgrade and downgrade too (6.48.1 and 6.47.9) and a lot of factory reset...
I've tried with two different sim with two different service provider.
It works for 1 minute, i have connection works properly then it disconnects with a red error message: "AT+EEMGINFO?"
After the error message it starts re connecting and works for 1 minute again.

The radio cables looks fine inside.

Should i send back to service in guarantee or is there something that i have to try before it?

Thanks in advance!

ps. sorrí for my bad english
 
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SiB
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Re: LHG LTE6 kit disconnects recently the gsm connection

Fri Mar 19, 2021 6:04 pm

First, what your R11e-LTE6 have firmware version ?
027 is latest one and have fix for situation similar to what you write.
 
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tickertapes
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Re: LHG LTE6 kit disconnects recently the gsm connection

Sat Apr 03, 2021 7:25 am

I bought something similar this week, an lhgg lte6 and found water inside it the following day from a little overnight rain. Try drying it out with a hairdryer.
 
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SiB
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Re: LHG LTE6 kit disconnects recently the gsm connection

Wed May 19, 2021 4:36 pm

I bought something similar this week, an lhgg lte6 and found water inside it the following day from a little overnight rain. Try drying it out with a hairdryer.
you can and should write about every that case to support@mikrotik.com - they can do change and discovery why that this happens.
All LTE devices are warranty fix via MikroTik directly and give that wrong cart to warranty. They should be stable.

I remember old post about the waterproof of sxtr.. viewtopic.php?f=3&t=67431&p=356307&hili ... nd#p356307 AND viewtopic.php?f=3&t=49161&p=346556&hili ... nd#p346556

example normis say it's outdoor device in viewtopic.php?f=3&t=137599&p=677890&hil ... te#p677890

But when you must use 2x ethernet in SXTR and ground cable... then you have problem and must do cutting in plastic cover/box...

if you not give feedback then nothing will change, write with picrutes/logs/story etc to support@mikrotik.com

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