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NateH
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Joined: Fri Jul 23, 2021 5:44 pm

Calls dropping when going over nRay

Fri Jul 23, 2021 5:53 pm

Hello,
We setup a new office for a customer, about 100m away from their current office. Used an nRay because it's separated by a body of water. Internet traffic is fine, speeds are good, they can do Zoom calls without issue. But for some reason their Yealink phone calls drop after about 30 seconds in the new building. Phones in the old office building work fine. We can get phones to stay connected by setting up ICS/VPN on a laptop and connecting through that, but thats not viable long term.
Current setup is Internet > CRS109 > nRAY > nRay > PoE Switch > Phones. We've tried different switches, and they work fine in the old building. SIP helpers are disabled disabled on the CRS and nRAYs. Any ideas on what to check? Right now going to try just adding a CRS on each side of the nRay link and created a PTP VPN to encapsulate the traffic.

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