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benjamimgois
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[BUG] Images and icons disapearing

Fri Dec 29, 2017 4:59 pm

Since i migrated from old 3.6 to newer dude version 6.x every week my custom images (.png) and backgrounds disapper from nothing once in a while. This is clearly a bug that appeared on the new 6.x codebase. Anyone else has the same problem ? Mikrotik help us please !
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slech
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Re: [BUG] Images and icons disapearing

Sat Dec 30, 2017 2:01 pm

Hello, benjamimgois!

As you already discussed on the forum some people may experience similar issue.

May you please provide more details how it may be reproduced? For example:
1. Install Dude server 6.41 x86.
2. Upload image to the ROS and place it into the folder 'xxx'.
3. Create a map and select uploaded image as a background.
4. Wait one week and login again into Dude - background image disappeared from the map and 'xxx' folder.


Thank you!
sorry for my english
 
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honzam
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Re: [BUG] Images and icons disapearing

Wed Jan 03, 2018 9:51 am

Hello. We have the same problem.
We run dude 6.40.5 on rb1100AHx4 dude edition and after 1day runnning dude is backround image lost.
Only the start page lost him. Other Nested maps still have the image
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eriitguy
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Re: [BUG] Images and icons disapearing

Wed Jan 03, 2018 11:29 am

Hello, honzam!

May you show what is shown inside Map settings after disappearance?


Thank you!
 
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honzam
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Re: [BUG] Images and icons disapearing

Wed Jan 03, 2018 8:39 pm

Hello, honzam! May you show what is shown inside Map settings after disappearance?
You have the same problem? Backround = none
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eriitguy
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Re: [BUG] Images and icons disapearing

Thu Jan 04, 2018 9:28 am

horzam, no. We don't have similar issue - we use Dude on CHR without data lost.
Hello, honzam! May you show what is shown inside Map settings after disappearance?
You have the same problem? Backround = none
I just want to identify the issue more precise in order to address it to support.
In the topic Dude lost data, are described similar issue with Dude on x86 platform. But some of the users reports that image disappeared from storage too.
Do you use existing or your custom (uploaded to the ROS) image?


Thank you!
 
benjamimgois
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Re: [BUG] Images and icons disapearing

Thu Jan 04, 2018 1:18 pm

horzam, no. We don't have similar issue - we use Dude on CHR without data lost.
Hello, honzam! May you show what is shown inside Map settings after disappearance?
You have the same problem? Backround = none
I just want to identify the issue more precise in order to address it to support.
In the topic Dude lost data, are described similar issue with Dude on x86 platform. But some of the users reports that image disappeared from storage too.
Do you use existing or your custom (uploaded to the ROS) image?


Thank you!

That´s exactly what´s happening here, the image disapeared from the storage. On the item properties, the image field display a "none" sign as in the image attached.

Hello, benjamimgois!

As you already discussed on the forum some people may experience similar issue.

May you please provide more details how it may be reproduced? For example:
1. Install Dude server 6.41 x86.
2. Upload image to the ROS and place it into the folder 'xxx'.
3. Create a map and select uploaded image as a background.
4. Wait one week and login again into Dude - background image disappeared from the map and 'xxx' folder.


Thank you!
Sorry for not describe it correctly slech. You describe it almost perfectly, i´ll make only one observation, the image can be used as background or as an object icon. Another interesting point is that not every image vanishes, a few ones reside.
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honzam
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Re: [BUG] Images and icons disapearing

Thu Jan 04, 2018 9:48 pm

horzam, no. We don't have similar issue - we use Dude on CHR without data lost.

I just want to identify the issue more precise in order to address it to support.
In the topic Dude lost data, are described similar issue with Dude on x86 platform. But some of the users reports that image disappeared from storage too.
Do you use existing or your custom (uploaded to the ROS) image?
I have custom image. Image was saved on SSD disk (rb1100AHx4 dude edition). When the image disappears from the background, it will disappear from files :-(
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eriitguy
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Re: [BUG] Images and icons disapearing

Fri Jan 05, 2018 11:43 am

Hello benjamimgois, horzam!

I just tried to reproduce the issue but currently it is not reproducible:
1. Download ROS 6.41 x86 - https://mikrotik.com/download
2. Install it inside VirtualBox - Linux, Other Linux (64-bit), VDI - 128 MB, dude package is selected in process of installation - https://wiki.mikrotik.com/wiki/Manual:CD_Install
3. Enable dude in 'dude' directory.
4. Copy 2 PNG files to the ROS via Winbox to the 'dude/files' directory - https://wiki.mikrotik.com/wiki/Manual:The_Dude_v6/Files
5. Assign a custom image to the map - Local.
6. Add a device - ROS.
7. Assign a custom image to ROS device type.
8. Reboot ROS x86 with running Dude server.

After reboot all remain untouched: map background, ROS device image, images on the 'dude/files' folder.


Thank you!
 
benjamimgois
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Re: [BUG] Images and icons disapearing

Fri Jan 05, 2018 12:21 pm

Hello benjamimgois, horzam!

I just tried to reproduce the issue but currently it is not reproducible:
1. Download ROS 6.41 x86 - https://mikrotik.com/download
2. Install it inside VirtualBox - Linux, Other Linux (64-bit), VDI - 128 MB, dude package is selected in process of installation - https://wiki.mikrotik.com/wiki/Manual:CD_Install
3. Enable dude in 'dude' directory.
4. Copy 2 PNG files to the ROS via Winbox to the 'dude/files' directory - https://wiki.mikrotik.com/wiki/Manual:The_Dude_v6/Files
5. Assign a custom image to the map - Local.
6. Add a device - ROS.
7. Assign a custom image to ROS device type.
8. Reboot ROS x86 with running Dude server.

After reboot all remain untouched: map background, ROS device image, images on the 'dude/files' folder.


Thank you!

Hi eriitguy,

The problem apeers after a week of continuous use.
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eriitguy
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Re: [BUG] Images and icons disapearing

Fri Jan 05, 2018 3:31 pm

benjamimgois, thank you for refinement!

May you please specify your custom files location?


Thank you!
 
benjamimgois
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Re: [BUG] Images and icons disapearing

Fri Jan 05, 2018 3:57 pm

benjamimgois, thank you for refinement!

May you please specify your custom files location?


Thank you!
Sure, they all stored at "/dude/files/" folder, take a look at the image below. The default *.svg files are also stored the same folder and they are not affected.
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eriitguy
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Re: [BUG] Images and icons disapearing

Fri Jan 05, 2018 5:25 pm

benjamimgois, in my case custom files also stored in the 'dude/files' directory - but default images stored in different one:
Dude-v6-ROS-x86-Dude-custom-images-location.png
As described in the Wiki:
2. File that were previously generated by server like default mibs/images/etc on first server startup are now shown in "(data-path)/files/default" directory as symlinks and are usable in read-only mode. In order to avoid deletion or corruption of these default resources.

Thank you!
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Ciambot
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Re: [BUG] Images and icons disapearing

Fri Jul 13, 2018 11:49 am

Any news? Images disappear every days!
Does dude's development stop again?
 
benjamimgois
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Re: [BUG] Images and icons disapearing

Fri Jul 13, 2018 2:25 pm

Any news? Images disappear every days!
Does dude's development stop again?
Same here.... it seems mikrotik stopped developing it again.
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Re: [BUG] Images and icons disapearing

Fri Jul 13, 2018 3:35 pm

Guys,
I think I solved it in the past:
Make sure the user you use for Dude access has FTP rights (the group the user belongs to)!
You don't need the FTP protocol to be enabled (in IP services), but still seems like this policy is needed for the user to read the files from MikroTik filesystem - so your Dude can show the images, maps, etc.

edit: Just confirmed (in 6.42.3).
In /ip service - ftp is disabled all the time, this is OK.
In /user group - dude has ftp disabled in Policy => maps and images are not accessible from Dude Windows client, dude has ftp enabled in Policy list => maps/images are back :).

benjamimgois - please, check if it solves it for you :).
 
benjamimgois
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Re: [BUG] Images and icons disapearing

Mon Jul 16, 2018 2:46 pm

Guys,
I think I solved it in the past:
Make sure the user you use for Dude access has FTP rights (the group the user belongs to)!
You don't need the FTP protocol to be enabled (in IP services), but still seems like this policy is needed for the user to read the files from MikroTik filesystem - so your Dude can show the images, maps, etc.

edit: Just confirmed (in 6.42.3).
In /ip service - ftp is disabled all the time, this is OK.
In /user group - dude has ftp disabled in Policy => maps and images are not accessible from Dude Windows client, dude has ftp enabled in Policy list => maps/images are back :).

benjamimgois - please, check if it solves it for you :).
Dasiu,

I don't think this is the problem, all my users have ftp access... i stopped update dude and routeros in 6.41.3 since there's no dude updates.
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andreiroos
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Re: [BUG] Images and icons disapearing

Wed Jul 18, 2018 4:13 pm

I have exactly the same issue with my RB1100AHx4 Dude edition switch. I load the image files as on the SSD as the examples above, then on the map I change the icon via the picture drop down, and it is changed as expected (any other place that I load the images I can not use them as pictures in Dude). I can restart the switch and all is in order, I can run the switch for anything from 1 day to about a week or so with no issues, then one day just suddenly the files that was used on the map as images is deleted on the drive and those images are reset to none, but the unused files are still there on the SSD. If I choose one of them as the new icon the same happens width the exact result.

I have also noticed another issue that if I copy files into the SSD drive, it stops displaying more that about 300 files in windows, if I check on the switch via winbox the files are there. As I delete files on the windows machine, it just populates the files still on the drive but just show about 300 files until there is less than that then it will display all files with no issue. I have upgraded the router firmware as well as ROS and is now on the latest release, and this issues still accrues. On my VPC ROS have no issues like this in any way.
 
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Re: [BUG] Images and icons disapearing

Thu Jul 19, 2018 3:33 pm

Guys,
I think I solved it in the past:
Make sure the user you use for Dude access has FTP rights (the group the user belongs to)!
You don't need the FTP protocol to be enabled (in IP services), but still seems like this policy is needed for the user to read the files from MikroTik filesystem - so your Dude can show the images, maps, etc.

edit: Just confirmed (in 6.42.3).
In /ip service - ftp is disabled all the time, this is OK.
In /user group - dude has ftp disabled in Policy => maps and images are not accessible from Dude Windows client, dude has ftp enabled in Policy list => maps/images are back :).

benjamimgois - please, check if it solves it for you :).

My user belong to group "full" (ftp is enable)...
 
Ciambot
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Re: [BUG] Images and icons disapearing

Wed Dec 12, 2018 10:48 am

Any chance to see it resolved? :)
 
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Re: [BUG] Images and icons disapearing

Thu Mar 07, 2019 6:14 pm

Same thing is happening here.

I was running the old Beta version from 2010 on a windows box without any real issues.
I decided to update things by using to a RB1100AHx4 Dude edition for the new server.
The transition went just fine, but now I have the disappearing Image problem mentions here by others.
I am currently running version 6.43.12

If anyone figures this out I would like to know what the fix is.

I wish I had never upgraded, AKA if it aint broke, don't fix it.

It looks like Mikrotik has abandoned the Dude again. It would be nice to hear from them to let us know where it stands in the scheme of things.
 
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Re: [BUG] Images and icons disapearing

Wed Mar 27, 2019 12:48 am

Dear,

Any news on this problem?
 
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Re: [BUG] Images and icons disapearing

Wed Sep 04, 2019 6:29 pm

adding ftp-rights to the user-group solved the issue for me - just like dasiu wrote

dude-read.PNG
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