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(BUG) Dude Client crashing on device details and charts

Posted: Sat Jun 27, 2020 5:01 pm
by elixx
Since the last upgrade to v6.47, my Dude client crashes on a number of devices when I mouse over them in the Map view (charts start to appear and then client disconnects and starts reconnecting)
The same thing happens with when I try to view those device's details / settings screen -- Other devices are clean and work normally.

It appears to be related to some of the device's recorded chart data, because if I go into the "services" view, so no data is enumerated, and remove all the services on the device, then rediscover the services, that device will be fixed and work fine (at least for a bit).

I tried taking a Dude backup and using the sqlite3 DB's "obj" INSERT statements on a clean, new Dude DB (as described in https://wiki.mikrotik.com/wiki/Manual:T ... _db_repair) to remove all of the historical chart data, but the problem returned shortly after, even with all the historical data removed and 'fresh' devices created in the DB.

I've also tried playing with the rollup values (Raw keep time / 10 min / 2hr / 1 day rollup times) but it doesn't seem to have had any effect.

I have used the Dude for about 4 or 5 years now, and used to have a lot of historical data and a somewhat developed configuration for my environment. But given the recent problems I'm considering finding other monitoring solutions. I already trashed the old backup, so historical data doesn't matter now, but I'd really like The Dude client to stop crashing, and to be able to continue using it normally, again.

Re: (BUG) Dude Client crashing on device details and charts

Posted: Sat Jun 27, 2020 5:31 pm
by xvo
I'm experiencing the same on at least one of monitored devices.

Re: (BUG) Dude Client crashing on device details and charts

Posted: Sun Jun 28, 2020 3:55 am
by elixx
It seems like it is related to recorded SNMP data, but the keeps recurring even after service data is removed, after some more logging occurs

Re: (BUG) Dude Client crashing on device details and charts

Posted: Sun Jun 28, 2020 4:03 am
by sid5632
I'd really like The Dude client to stop crashing, and to be able to continue using it normally, again.
Wouldn't we all...
But there's seemingly zero interest from the only people who can fix it.

Re: (BUG) Dude Client crashing on device details and charts

Posted: Sun Jun 28, 2020 8:43 am
by eddieb
at least file a bug report to support@mikrotik.com ...

Re: (BUG) Dude Client crashing on device details and charts

Posted: Tue Jun 30, 2020 5:50 am
by vecernik87
Reported as well. Hope they will look into it. Current status simply means I can't use it at all and I don't know whether I should start looking for something else or not. Even with small bugs and lack of development, TheDude was much friendlier monitoring system than any other which I tried.

edit: According to support reply [SUP-20571], they were able to reproduce it (not surprising :D) and they will look into it.