I'm having issues with getting Agents to work to expectations.
REMOTE (Agent) Dude (let's call it Agent1)
Installed on a Windows XP PC with SNMP Installed and configured.
All servers being monitored have SNMP Installed. Configuration of the SNMP Service points to the IP Address of the Dude Agent PC.
Tested Locally by adding a Device (one of the servers) into the local map and the server appears correctly :-
ie. The Node shows up with the name and a line below the name showing cpu: xx% mem: xx% virt: xx% disk xx%
I take this to mean that the Dude works OK at this remote site and thus removed the device from the map again (as I read another post on this forum that says I don't need to define devices locally on the remote agent, only on the parent Dude system. Firewall at the remote office forwards port 2211 to the IP address of the Dude Agent PC.
LOCAL (Parent) Dude
Local Dude (Parent) system works as expected on all local servers.
Added Agent1 to the list of agents under server configuration and the Status reports as OK.
Proceeded to add the devices (ie. servers) located at the remote office, specifying Agent1 as the agent for this device.
Running Discover only ever picks up very basic services like Ping, netbios, imap4, dns (where applicable).
The added servers all appear in Green on the map when active and we have tested shutting down remote servers to test, and the devices on the map changes colour appropriately to indicate that the servers are down.
However, on the map, these remote servers will not display the additional information that we see with locally accessible servers (ie. the line that shows cpu: xx% mem: xx% virt: xx% disk xx%). Also, a number of other probes that we need to use (eg. the win_disk_c_free probe from the Probes Thread which monitors free disk space on drive C) which works beautifully when defined locally, but cannot get to work when enabled on the remote servers.
What are we missing / doing wrong with out setup ?