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ptrojak
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E3372-325 lte dongle is not detected

Tue May 16, 2023 11:34 pm

I can't run LTE E3372-325 (CL5E3372M) dongle on RouterOS 7.9 (not detected). Dongle E3372-320 (CL4E3372HM) works on the same router.
Please help me solve this problem?
 
pozar87
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Re: E3372-325 lte dongle is not detected

Sun May 21, 2023 2:39 pm

Hello!
I have the same problem. It seems this, never, version of E3372 reports different idVendor and idProduct than before. Ii works under Windows without problems, under Linux there were a minor adjustment needed with usb_modeswitch. The exact solution is here https://unix.stackexchange.com/a/734301 - perhaps it might be useful.
I do hope something similar can be done on Router OS.
 
fcserg
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Re: E3372-325 lte dongle is not detected

Mon Jun 26, 2023 4:16 pm

Hey!
Did you manage to run this modem on the Mikrotik router?
Cause I have the same issue.
 
AndreyRa
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Re: E3372-325 lte dongle is not detected

Fri Jul 14, 2023 12:30 am

I found a workaround. I inserted the dongle into a Windows PC, opened http://192.168.8.1, enabled Bridge mode, and voila! The dongle works in the router. I have an lte1 interface without any settings, but it it detects dhcp updates and pings 8.8.8.8.
 
SingleSW
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Re: E3372-325 lte dongle is not detected

Tue Jul 18, 2023 11:05 am

I found a workaround. I inserted the dongle into a Windows PC, opened http://192.168.8.1, enabled Bridge mode, and voila! The dongle works in the router. I have an lte1 interface without any settings, but it it detects dhcp updates and pings 8.8.8.8.
How did you do this ?
 
3dfx
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Re: E3372-325 lte dongle is not detected

Tue Jul 25, 2023 4:28 pm

Any progress on that? I'm not able to find "Bridge mode" in the web interface...
 
dinosgb
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Re: E3372-325 lte dongle is not detected

Tue Jul 25, 2023 5:01 pm

Please check the page at:

https://help.mikrotik.com/docs/display/ROS/Peripherals

Huawei E3372h, E5576h, E8372h v6.8 Config-less LTE interface for modems with vendor-id="0x12d1" device-id="0x14db"
Models with suffixes -320 and -608 will not work with RouterOS v6, please use v7 instead
Models with suffixes -325 does not work with RouterOS v6 nor v7
 
Cirick
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Re: E3372-325 lte dongle is not detected

Thu Aug 03, 2023 1:37 pm

Hello! I updated the firmware on my E3372-325.
The old firmware was 3.0.2.62 (H057SP5C983).
New firmware 3.0.2.62 (H057SP9C983).
After that, everything worked on HAPac2 v.7.10.2
 
3dfx
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Re: E3372-325 lte dongle is not detected

Mon Aug 07, 2023 2:04 pm

Thank you, Cirick, for the feedback!
Now I just need to figure out how to update my E3372-325 to H057SP9C983, as it claims that there is no newer software version available :)
 
andrek
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Re: E3372-325 lte dongle is not detected

Tue Aug 08, 2023 4:22 pm

Hello together,

thanks for the information already provides. I have currently the same problem on ROS 7.10.2 (hAP ac) in combination with

Huawei/Brovi E3372-325

Hardware version CL5E3372M
Software version 3.0.2.61(H057SP5C983)
Web UI version WEBUI 3.0.2.61(W13SP3C7201)
Configuration file version E3372-325-CUST 3.0.2.1(C965)

Could anyone provide the update files or instructions for updating to H057SP9C983? Via WebUI it seems like there is no newer version than the installed available. I am also reaching out to Brovi, maybe they can provide further information

I will keep you updated if there is any new information on this issue
Last edited by andrek on Tue Aug 08, 2023 4:23 pm, edited 1 time in total.
 
3dfx
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Re: E3372-325 lte dongle is not detected

Thu Aug 10, 2023 6:39 pm

Could anyone provide the update files or instructions for updating to H057SP9C983? Via WebUI it seems like there is no newer version than the installed available.
I've searched everywhere for an update file, but it seems that it doesn't exist. All the records I find say that the modems were updated through the integrated update tool.
 
andrek
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Re: E3372-325 lte dongle is not detected

Wed Aug 30, 2023 11:52 am

Unfortunately I haven't recieved any feedback from the OEM Brovi yet. I just sent them a reminder and will keep you updated if there is any news regarding the mentioned firmware or compatibility.

regards!
 
ureman
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Re: E3372-325 lte dongle is not detected

Fri Sep 29, 2023 6:12 am

Unfortunately I haven't recieved any feedback from the OEM Brovi yet. I just sent them a reminder and will keep you updated if there is any news regarding the mentioned firmware or compatibility.

regards!

is there a result?
 
3dfx
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Re: E3372-325 lte dongle is not detected

Fri Sep 29, 2023 7:56 am

I also wrote them several e-mails, but they didn't reply to any of them...

Edit:
In one of the documents published on https://brovi-tech.com/ I saw a Huawei e-mail address for support inquiries in Russia. I decided to give it a try and sent them an e-mail in Russian. They responded very fast, asked for the serial numbers and after they got them, said that those modems were manufactured for Poland and I should ask the mobile operator or the Polish customer service of Huawei.
After that I tried to contact my local Bulgarian customer service of Huawei. They also responded immediately, asked for the serial numbers and if I purchased the modems from a mobile operator, but once they saw the serial numbers, they responded that these modems were actually made by or branded by Brovi, and I should contact them.
I didn't contact Huawei Poland, but I guess that the result would be the same...
 
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Setneuf
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Re: E3372-325 lte dongle is not detected

Mon Nov 20, 2023 1:21 pm

Any news on this? same problem.... :(
 
ureman
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Re: E3372-325 lte dongle is not detected

Thu Nov 23, 2023 11:08 am

Hurray, in version 7.13 beta 2 the modem is detected!!!
 
3dfx
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Re: E3372-325 lte dongle is not detected

Fri Nov 24, 2023 12:17 pm

@ureman - On which architecture? I just tried v. 7.13 beta 2 on MIPSBE, but unfortunately - it doesn't work...
 
mbovenka
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Re: E3372-325 lte dongle is not detected

Fri Nov 24, 2023 5:55 pm

It's now documented that the 325 only works on ARM.
 
konst
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Re: E3372-325 lte dongle is not detected

Thu Dec 07, 2023 7:32 am

Hi, @all.

Just tested 3372-325 on hAP (mipsbe) and it has begun to work under 7.13rc2.
Also you have to upgrade firmware of your 3372-325 from its WEB interface with inserted sim with internet (it didn't work without it in my case).

ps it stopped to work with 3372h-153 in 7.13rc2 on hAP (mipsbe) :)
ps2 both 3372-325 and 3372h-153 work in the latest 6.x versions on hAP (mipsbe).
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3dfx
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Re: E3372-325 lte dongle is not detected

Thu Dec 07, 2023 7:51 pm

Yes, firmware version H057SP9C983 is already reported to work OK. The problem is that some modems do not receive that update and there is no currently known way to manually install it.
Would you please check what is the "Configuration file version" of your modem?
Edit: I think that modems with Configuration file version C778 receive updates and modems with C965 - don't.
 
konst
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Re: E3372-325 lte dongle is not detected

Fri Dec 08, 2023 8:24 am

Yes, firmware version H057SP9C983 is already reported to work OK. The problem is that some modems do not receive that update and there is no currently known way to manually install it.
Would you please check what is the "Configuration file version" of your modem?
Edit: I think that modems with Configuration file version C778 receive updates and modems with C965 - don't.

Hi, @3dfx Thanks for your note but to be clear - it works only on 7.13rc2 (if we talk about new 7.x versions) and doens't work on stable 7.12.1 for the moment I'm testing it even with new firmware version 3.0.2.62(H057SP9C983) and C778 conf ver.

ps the same for 7.13rc3 - it works.

The conf ver of my modem:
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mdreza
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Re: E3372-325 lte dongle is not detected

Thu Dec 14, 2023 9:48 pm

Hi,
my E3372 stopped working since 7.13. actually at bootup it goes up and down twice in same second but after there is no lte device visible.
Can you help me?
 
3dfx
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Re: E3372-325 lte dongle is not detected

Mon Dec 18, 2023 11:13 am

Hi,
my E3372 stopped working since 7.13. actually at bootup it goes up and down twice in same second but after there is no lte device visible.
Can you help me?
Hi, actually I also noticed that the classic Huawei E3372h modems stopped working on v. 7.13. This thread, however, is for another type of modem - Brovi E3372-325.
Maybe you can open a ticket with the Mikrotik support...
 
grasies968s
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Re: E3372-325 lte dongle is not detected

Mon Dec 18, 2023 2:34 pm

Hi,
my E3372 stopped working since 7.13. actually at bootup it goes up and down twice in same second but after there is no lte device visible.
Can you help me?
Hi, actually I also noticed that the classic Huawei E3372h modems stopped working on v. 7.13. This thread, however, is for another type of modem - Brovi E3372-325.
Maybe you can open a ticket with the Mikrotik support...
I've the issue also, do you've how to fix the issue?
 
3dfx
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Re: E3372-325 lte dongle is not detected

Tue Dec 19, 2023 11:30 pm

I've the issue also, do you've how to fix the issue?
It's already a known issue that would probably be corrected in the next firmware release.
If you cannot wait, the only currently available option is to downgrade.
 
nordex
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Re: E3372-325 lte dongle is not detected

Thu May 02, 2024 12:38 am

bump

any info on this ?
I've tried 6.x and 7.15rc2 on mipsbe and mmips.

On RouterOS 7.15 it shows LTE interface but with red status I (inactive)

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