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giganap
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Posts: 1
Joined: Tue Sep 26, 2023 8:49 am
Location: Hong Kong

Chateau LTE6 unable to connect to mobile network

Tue Sep 26, 2023 9:02 am

Hi all, I am encountering a strange issue with 2 newly delivered Chateau LTE6s.


I am unable to get either of my routers to connect to the mobile network. I am able to do so with the hAP ac3 LTE6 kit I bought previously, but that router is no longer available for purchase.

I have cross checked and the bands used by my mobile operator should be supported by the Chateaus:

Image

I am unable to get a connection on firmware version 7.8 (which it shipped with), 7.11.2 (latest stable), and 7.12b7.

Some strange behaviors I noticed:
Image

LTE scanner does not return access technology or RSSI on the Chateaus, where as on the hAP:
Image

I have tried using the default APN, smartone APN (copied off my phone), and checking Use Network APN. I am unable to get a connection with all 3 methods.

Additional notes:
- All 3 routers are placed next to each other, I have also tried moving them to close to the window, but it shouldn't be an issue as I am testing in a prime industrial area with excellent cellular coverage.
- All 3 routers were tested with the same SIM carriers
- All 3 routers were tested with each SIM card

I have reached out to my distributor but want to see if Mikrotik or the community has any ideas, any help will be appreciated!

Logs attached here:
 11:14:16 lte,async lte1: sent AT E0 V1
 11:14:16 lte,async lte1: rcvd OK
 11:14:16 lte,async lte1: sent AT+CMEE=2
 11:14:16 lte,debug lte1 mbim: state 0=>1
 11:14:16 lte,debug lte1 mbim: wdm max tx 4096
 11:14:16 lte,debug lte1 mbim: <<< open
 11:14:16 lte,async lte1: rcvd OK
 11:14:16 lte,async lte1: sent AT+CGREG=2
 11:14:16 lte,async lte1: rcvd OK
 11:14:16 lte,async lte1: sent AT+CEREG=2
 11:14:16 lte,debug lte1 mbim: open done, status: 0
 11:14:16 lte,debug lte1 mbim: state 1=>2
 11:14:16 lte,debug lte1 mbim: set radio: off
 11:14:16 lte,debug lte1 mbim: <<< S - connect: radio state
 11:14:16 lte,async lte1: rcvd OK
 11:14:16 lte,debug lte1 mbim: >>> N - connect: emergency mode
 11:14:16 lte,packet lte1 mbim: status data: 
 11:14:16 lte,packet lte1 mbim: 00000000
 11:14:16 lte,debug lte1 mbim: unhandled command: emergency mode
 11:14:17 lte,debug lte1 mbim: >>> D - connect: radio state
 11:14:17 lte,packet lte1 mbim: status data: 
 11:14:17 lte,packet lte1 mbim: 01000000 00000000
 11:14:17 lte,debug lte1 mbim: state 2=>6
 11:14:17 lte,debug lte1 mbim: <<< Q - connect: device services
 11:14:17 lte,debug lte1 mbim: >>> D - connect: device services
 11:14:17 lte,packet lte1 mbim: status data: 
 11:14:17 lte,packet lte1 mbim: 03000000 00000000 20000000 64000000
 11:14:17 lte,packet lte1 mbim: 84000000 20000000 a4000000 1c000000
 11:14:17 lte,packet lte1 mbim: a289cc33 bcbb8b4f b6b0133e c2aae6df
 11:14:17 lte,packet lte1 mbim: 00000000 00000000 12000000 01000000
 11:14:17 lte,packet lte1 mbim: 02000000 03000000 04000000 05000000
 11:14:17 lte,packet lte1 mbim: 06000000 07000000 08000000 09000000
 11:14:17 lte,packet lte1 mbim: 0a000000 0b000000 0c000000 0d000000
 11:14:17 lte,packet lte1 mbim: 0f000000 10000000 13000000 15000000
 11:14:17 lte,packet lte1 mbim: 16000000 634618d3 a5b14fab 922fa7ac
 11:14:17 lte,packet lte1 mbim: 9a69148c 00000000 00000000 01000000
 11:14:17 lte,packet lte1 mbim: 01000000 00000000 00000000 00000000
 11:14:17 lte,packet lte1 mbim: 00000000 00000000 00000000 00000000
 11:14:17 lte,debug lte1 mbim: device service: a289cc33bcbb8b4fb6b0133ec2aae6df commands 18: 1,2,3,4,5,6,7,8,9,10,11..
 11:14:17 lte,debug lte1 mbim: device service: 634618d3a5b14fab922fa7ac9a69148c commands 1: 1
 11:14:17 lte,debug lte1 mbim: device service: 00000000000000000000000000000000 commands 0: 
 11:14:17 lte,debug lte1 mbim: <<< Q - connect: device caps
 11:14:17 lte,debug lte1 mbim: >>> D - connect: device caps
 11:14:17 lte,packet lte1 mbim: status data: 
 11:14:17 lte,packet lte1 mbim: 02000000 01000000 01000000 02000000
 11:14:17 lte,packet lte1 mbim: 3b000000 03000000 03000000 08000000
 11:14:17 lte,packet lte1 mbim: 00000000 00000000 40000000 1e000000
 11:14:17 lte,packet lte1 mbim: 60000000 2c000000 8c000000 10000000
 11:14:17 lte,packet lte1 mbim: 38003600 33003300 35003900 30003400
 11:14:17 lte,packet lte1 mbim: 30003400 35003500 35003200 35000000
 11:14:17 lte,packet lte1 mbim: 31003600 31003200 31002e00 31003000
 11:14:17 lte,packet lte1 mbim: 33003400 2e003000 30002e00 30003100
 11:14:17 lte,packet lte1 mbim: 2e003000 31002e00 30003300 46004700
 11:14:17 lte,packet lte1 mbim: 36003200 31002d00 45004100
 11:14:17 lte,debug lte1 mbim: device caps: cls:3b sms:3 sim:removable ctr:3 max_sess:8
 11:14:17 lte,debug lte1 mbim: <<< Q - connect: provisioned contexts
 11:14:17 lte,debug lte1 mbim: >>> D - connect: provisioned contexts
 11:14:17 lte,packet lte1 mbim: status data: 
 11:14:17 lte,packet lte1 mbim: 01000000 0c000000 34000000 01000000
 11:14:17 lte,packet lte1 mbim: 7e5e2a7e 4e6f7272 736b656e 7e5e2a7e
 11:14:17 lte,packet lte1 mbim: 34000000 00000000 34000000 00000000
 11:14:17 lte,packet lte1 mbim: 34000000 00000000 00000000 00000000
 11:14:17 lte,debug lte1 mbim: provisioned ctx: 1, type: internet, apn: 
 11:14:17 lte,debug lte1 mbim: state 6=>3
 11:14:17 lte,async lte1: sent AT+MSMPD=0
 11:14:17 lte,async lte1: rcvd OK
 11:14:17 lte,async lte1: sent AT+GTACT=10,,,0
 11:14:17 lte,async lte1: rcvd OK
 11:14:17 lte,debug lte1 mbim: state 3=>7
 11:14:17 lte,debug lte1 mbim: <<< Q - connect: subscriber ready status
 11:14:17 lte,debug lte1 mbim: >>> D - connect: subscriber ready status
 11:14:17 lte,packet lte1 mbim: status data: 
 11:14:17 lte,packet lte1 mbim: 01000000 24000000 1e000000 44000000
 11:14:17 lte,packet lte1 mbim: 28000000 00000000 01000000 6c000000
 11:14:17 lte,packet lte1 mbim: 18000000 34003500 34003000 36003600
 11:14:17 lte,packet lte1 mbim: 30003000 30003200 35003900 31003500
 11:14:17 lte,packet lte1 mbim: 33000000 38003900 38003500 32003000
 11:14:17 lte,packet lte1 mbim: 36003200 32003100 30003400 33003100
 11:14:17 lte,packet lte1 mbim: 32003300 31003500 33003700 2b003800
 11:14:17 lte,packet lte1 mbim: 35003200 36003400 36003300 36003000
 11:14:17 lte,packet lte1 mbim: 34003900
 11:14:17 lte,debug lte1 mbim: subscriber ready state: initialized
 11:14:17 lte,async lte1: sent AT+CGEREP=2,0
 11:14:17 lte,debug lte1 mbim: state 7=>10
 11:14:17 lte,debug lte1 mbim: request register, operator: [auto]
 11:14:17 lte,debug lte1 mbim: <<< S - connect: register state
 11:14:17 lte,async lte1: rcvd OK
 11:14:17 lte,async lte1: sent AT+CMGF=0
 11:14:17 lte,debug lte1 mbim: >>> N - connect: register state
 11:14:17 lte,packet lte1 mbim: status data: 
 11:14:17 lte,packet lte1 mbim: 00000000 02000000 01000000 00000000
 11:14:17 lte,packet lte1 mbim: 01000000 30000000 00000000 30000000
 11:14:17 lte,packet lte1 mbim: 00000000 30000000 00000000 00000000
 11:14:17 lte,async lte1: rcvd OK
 11:14:17 lte,async lte1: sent AT+CNMI=1,1,0,1,0
 11:14:17 lte,async lte1: rcvd OK
 11:14:17 lte,async lte1: sent AT+CPMS="SM","SM","SM"
 11:14:17 lte,async,event lte1: +CPMS: 0,80,0,80,0,80
 11:14:17 lte,async lte1: rcvd OK
 11:14:17 lte,debug lte1 mbim: >>> N - connect: packet service
 11:14:17 lte,packet lte1 mbim: status data: 
 11:14:17 lte,packet lte1 mbim: 00000000 04000000 00000000 00000000
 11:14:17 lte,packet lte1 mbim: 00000000 00000000 00000000
 11:14:17 lte,debug lte1 mbim: packet service: detached data class: 0 nwe: 
 11:14:18 lte,debug lte1 mbim: >>> N - connect: emergency mode
 11:14:18 lte,packet lte1 mbim: status data: 
 11:14:18 lte,packet lte1 mbim: 01000000
 11:14:18 lte,debug lte1 mbim: unhandled command: emergency mode
 11:14:18 lte,debug lte1 mbim: >>> E - connect: register state, error: FAILURE
 11:14:18 lte,info lte1 mbim: error: continuing after: network mode selection failed
 11:14:18 lte,debug lte1 mbim: state 10=>11
 11:14:18 lte,debug lte1 mbim: set radio: on
 11:14:18 lte,debug lte1 mbim: <<< S - connect: radio state
 11:14:18 lte,debug lte1 mbim: >>> D - connect: radio state
 11:14:18 lte,packet lte1 mbim: status data: 
 11:14:18 lte,packet lte1 mbim: 01000000 01000000
 11:14:18 lte,info lte1 mbim: retrying network selection with radio on
 11:14:18 lte,debug lte1 mbim: request register, operator: [auto]
 11:14:18 lte,debug lte1 mbim: <<< S - connect: register state
 11:14:18 lte,debug lte1 mbim: >>> N - connect: register state
 11:14:18 lte,packet lte1 mbim: status data: 
 11:14:18 lte,packet lte1 mbim: 00000000 00000000 01000000 00000000
 11:14:18 lte,packet lte1 mbim: 01000000 30000000 0a000000 3c000000
 11:14:18 lte,packet lte1 mbim: 00000000 3c000000 00000000 00000000
 11:14:18 lte,packet lte1 mbim: 34003500 34003000 36000000
 11:14:18 lte,debug lte1 mbim: waiting for modem to make up it's mind
 11:14:18 lte,debug lte1 mbim: >>> N - connect: packet service
 11:14:18 lte,packet lte1 mbim: status data: 
 11:14:18 lte,packet lte1 mbim: 00000000 00000000 00000000 00000000
 11:14:18 lte,packet lte1 mbim: 00000000 00000000 00000000
 11:14:18 lte,debug lte1 mbim: packet service: unknown data class: 0 nwe: 
 11:15:17 system,error,critical login failure for user admin from 192.168.88.253 via web
 11:15:20 system,info,account user admin logged in from 192.168.88.253 via web
 11:15:23 lte,debug lte1 mbim: >>> N - connect: emergency mode
 11:15:23 lte,packet lte1 mbim: status data: 
 11:15:23 lte,packet lte1 mbim: 00000000
 11:15:23 lte,debug lte1 mbim: unhandled command: emergency mode
 11:15:24 lte,debug lte1 mbim: >>> N - connect: register state
 11:15:24 lte,packet lte1 mbim: status data: 
 11:15:24 lte,packet lte1 mbim: 00000000 02000000 01000000 00000000
 11:15:24 lte,packet lte1 mbim: 01000000 30000000 00000000 30000000
 11:15:24 lte,packet lte1 mbim: 00000000 30000000 00000000 00000000
 11:15:24 lte,debug lte1 mbim: register state: searching
 11:15:24 lte,debug lte1 mbim: state 11=>12
 11:15:24 lte,debug lte1 mbim: >>> N - connect: packet service
 11:15:24 lte,packet lte1 mbim: status data: 
 11:15:24 lte,packet lte1 mbim: 00000000 04000000 00000000 00000000
 11:15:24 lte,packet lte1 mbim: 00000000 00000000 00000000
 11:15:24 lte,debug lte1 mbim: packet service: detached data class: 0 nwe: 
 11:15:25 lte,debug lte1 mbim: >>> N - connect: register state
 11:15:25 lte,packet lte1 mbim: status data: 
 11:15:25 lte,packet lte1 mbim: 00000000 01000000 01000000 00000000
 11:15:25 lte,packet lte1 mbim: 01000000 30000000 00000000 30000000
 11:15:25 lte,packet lte1 mbim: 00000000 30000000 00000000 00000000
 11:15:25 lte,debug lte1 mbim: register state: deregistered
 11:15:25 lte,debug lte1 mbim: state 12=>11
 11:15:25 lte,debug lte1 mbim: >>> N - connect: packet service
 11:15:25 lte,packet lte1 mbim: status data: 
 11:15:25 lte,packet lte1 mbim: 00000000 04000000 00000000 00000000
 11:15:25 lte,packet lte1 mbim: 00000000 00000000 00000000
 11:15:25 lte,debug lte1 mbim: packet service: detached data class: 0 nwe: 
 11:15:25 lte,debug lte1 mbim: >>> N - connect: emergency mode
 11:15:25 lte,packet lte1 mbim: status data: 
 11:15:25 lte,packet lte1 mbim: 01000000
 11:15:25 lte,debug lte1 mbim: unhandled command: emergency mode
 11:15:25 lte,debug lte1 mbim: >>> E - connect: register state, error: FAILURE
 11:15:25 lte,info lte1 mbim: error: continuing after: network mode selection failed
 11:15:26 lte,debug lte1 mbim: >>> N - connect: register state
 11:15:26 lte,packet lte1 mbim: status data: 
 11:15:26 lte,packet lte1 mbim: 00000000 00000000 01000000 00000000
 11:15:26 lte,packet lte1 mbim: 01000000 30000000 0a000000 3c000000
 11:15:26 lte,packet lte1 mbim: 00000000 3c000000 00000000 00000000
 11:15:26 lte,packet lte1 mbim: 34003500 34003000 36000000
 11:15:26 lte,debug lte1 mbim: register state: unknown, gsm operator: 45406, 
 11:15:26 lte,debug lte1 mbim: waiting for modem to make up it's mind
 11:15:26 lte,debug lte1 mbim: >>> N - connect: packet service
 11:15:26 lte,packet lte1 mbim: status data: 
 11:15:26 lte,packet lte1 mbim: 00000000 00000000 00000000 00000000
 11:15:26 lte,packet lte1 mbim: 00000000 00000000 00000000
 11:15:26 lte,debug lte1 mbim: packet service: unknown data class: 0 nwe: 
 11:17:24 lte,debug lte1 mbim: retrying registration
 11:17:24 lte,debug lte1 mbim: request register, operator: [auto]
 11:17:24 lte,debug lte1 mbim: <<< S - connect: register state
 11:17:24 lte,debug lte1 mbim: >>> E - connect: register state, error: FAILURE
 11:17:24 lte,info lte1 mbim: error: continuing after: network mode selection failed
 
feunet24
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Posts: 3
Joined: Mon Dec 25, 2023 11:56 pm

Re: Chateau LTE6 unable to connect to mobile network

Tue Dec 26, 2023 12:09 am

Did you ever manage to solve this? I'm seeing similar error logs and issues connecting with my hAP ax lite LTE6. Thanks!
 
User avatar
TeWe
Frequent Visitor
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Posts: 56
Joined: Tue Sep 12, 2023 1:27 pm

Re: Chateau LTE6 unable to connect to mobile network

Thu Feb 15, 2024 2:08 pm

This might help mate:

viewtopic.php?p=1056540#p1056540

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