I am experiencing a persistent issue with my CAPXL device. The device powers on and follows a specific light sequence during startup:
1. The blue light turns on first.
2. Then, the light with the icon of a person (omino) lights up.
3. Subsequently, E1 and E2 LEDs turn on in sequence.

Despite this, I am unable to access the device using Winbox. I have tried the following troubleshooting steps without success:
• Resetting the device to factory settings.
• Connecting directly to the device via Ethernet.
• Manually setting the default IP address on my computer.

The device remains inaccessible and unconfigurable.

I would like to understand if this is a hardware issue or if it could be related to the software/firmware. Has anyone encountered a similar problem, or can you suggest further troubleshooting steps?

Thank you in advance!

If the deivce isn't shown in Neighbors using Winbox (either connected to one of the ethernet ports or via wifi if available) I would do a netinstall:
https://help.mikrotik.com/docs/spaces/R ... Netinstall

Make sure to follow it by the letter.

Btw: You can either connect using IP or MAC address in Winbox. No reason to specify IP address.

Thank you for your guidance. I was able to reconnect to my cAP XL ac, but I had to use a native Windows PC instead of my Mac. This leads me to another question: Is it possible to properly run Netinstall on a Mac (mid '19)? I tried using a Windows partition running Windows 10, but I couldn't get the device to show up in the menu, even after correctly setting the IP address as demonstrated in the video. Could this issue be related to the type-C to Ethernet adapter I’m using?