[ NEED HELP STARTING TO CONFIG YOUR ROUTER go to this link - viewtopic.php?p=906567#p906567 ]
NEED HELP CREATING THE PERFECT POST TO GET ASSISTANCE
This article is designed to get you to the point where you can provide a coherent request for support. No one will be able to resist well articulated and described issues!
Step1: Provide a network diagram of your setup with enough detail so that the subnets (vlans), devices and their relationships are clearly established. If able, on the same, or perhaps separate diagram indicate the purpose of each port on your device.
NETWORK DIAGRAM APPS:
https://online.visual-paradigm.com/diag ... -software/
https://www.lucidchart.com/pages/
https://drawio-app.com/product/
https://www.diagrams.net/ (its older sibling soon to be discontinued https://drawio-app.com/product/)
( Other links for diagrams.net - https://www.youtube.com/watch?v=P3ieXjI7ZSk & https://www.youtube.com/watch?v=mpF1i9sfEJ0 )
https://sourceforge.net/projects/dia-installer/
https://www.yworks.com/products/yed (and icons for yed --> https://github.com/danger89/yEd_cisco_network_icons )
https://www.libreoffice.org/discover/draw/
http://kilievich.com/fpinger/ - has a simple drawing program but not its main intent.
Step2: Provide your latest working config. This is done by going to your winbox menu and selecting the TERMINAL menu selection. At the command prompt enter the following:
/export hide-sensitive file=anynameyouwish { note in software vers 7 'hide-sensitive' is no longer required }.
After that go to your FILES menu selection and locate the file name. A right click and download to your desktop. Open in notepad++ and copy and paste into your thread. Note, please use the CODE icons ( black square with white square brackets - on the same line as Bold Underline etc.. ) to select the text and apply the functionality. There may be some additional requests to see jpegs of your winbox screen etc, but that will be specifically asked for during assistance.
Caution: Ensure any actual Public IP or Public Gateway IP, if found in the config, is removed or replaced with fake numbers or syntax like x.x.x.x !
Step3: Now that you have given us the the complete facts of your config (and not snippets please), it is time to communicate what you would like to accomplish with your config. Yes, you heard right, we dont want to hear about the issue just yet, but instead we want to know what you are trying to accomplish that is being thwarted by the config or the lack of knowledge on MT RoS.
***** List the user requirements/use cases: (user includes the admin!)
- what you want your user or groups of users, or devices or groups of devices, to be able to do
- what you want your user or groups of users, or devices or groups of devices, to be blocked from doing
- what are the controls and functionality you wish the router to provide
***** HINT: There should be NO mention of the config or config parameters in the use cases. This is strictly descriptions of the ability for users/devices to conduct their work or normal activities. What is that work or activity that they must be able to perform.
Step4: Finally, now is the time to state what is NOT working. This includes what issues you may be seeing on the config of the router; what traffic flow is not occurring that should be occurring or that you wish to occur; or simply that you are stumped as to what to do next on the config. Provide sufficient detail so that you can be understood.
Note: If english is not your primary language be sure to use google translate or similar to provide a full translated description!
WHAT TO AVOID - THE XY FACTOR --> https://xyproblem.info/
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