Community discussions

MikroTik App
 
jerdelji
just joined
Topic Author
Posts: 1
Joined: Wed Mar 30, 2022 9:16 am

SXT LTE no Signal problem

Wed Mar 30, 2022 9:26 am

Hi All,
I ordered two SXT LTE modems for my customers. The first one workes just fine, when I insert the SIM card and find direction it works. I have a problem with the second one. Same position and the same SIM card and there is no signal. I need Your help to find the solution.
You do not have the required permissions to view the files attached to this post.
 
hecatae
Member Candidate
Member Candidate
Posts: 244
Joined: Thu May 21, 2020 2:34 pm

Re: SXT LTE no Signal problem

Wed Mar 30, 2022 10:48 pm

Please upgrade RouterOS to the latest long-term version.
Have you opened up the sxt as it looks like the antenna cables are not attached.
 
holvoetn
Forum Guru
Forum Guru
Posts: 5317
Joined: Tue Apr 13, 2021 2:14 am
Location: Belgium

Re: SXT LTE no Signal problem

Wed Mar 30, 2022 11:38 pm

Please upgrade RouterOS to the latest long-term version.
Quite some improvements have been done for LTE devices, especially as of 7.2rc5.
I have an SXT LTE6 running that version and have no problems whatsoever.

If the device is under warranty, I suggest to first check with the vendor if you will not loose warranty when opening the device.
Maybe best to request replacement.
 
AidanAus
Member Candidate
Member Candidate
Posts: 177
Joined: Wed May 08, 2019 7:35 am
Location: Australia
Contact:

Re: SXT LTE no Signal problem

Mon Apr 04, 2022 8:41 am

Please upgrade RouterOS to the latest long-term version.
Quite some improvements have been done for LTE devices, especially as of 7.2rc5.
I have an SXT LTE6 running that version and have no problems whatsoever.

If the device is under warranty, I suggest to first check with the vendor if you will not loose warranty when opening the device.
Maybe best to request replacement.
I would second this, I know at least with the sq units that the case is 'plastic welded' together so you would have a hard time getting the case back together again if this is the case with the LTE 6 models.
 
User avatar
rfc1149
Frequent Visitor
Frequent Visitor
Posts: 77
Joined: Fri May 15, 2020 4:26 am
Location: England

Re: SXT LTE no Signal problem

Mon Apr 04, 2022 1:06 pm

If the device is under warranty, I suggest to first check with the vendor if you will not loose warranty when opening the device.
Maybe best to request replacement.
I third this! :D
On a serious note though, there is not enough information to diagnose this as the antennas being disconnected.
Opening the case should be a last resort when the most sensible causes have been eliminated.

Who is online

Users browsing this forum: No registered users and 17 guests