Hi,
Is there anyone who using Ccr1009 with v 7.3? Ours doing random reboots with kernel failure. Support ticket already opened,files attached,but they won't answer after 3 days. Nothing. This is a wonderful support.
Ehm,sorry,we are on 7.3.1. Yes,we will try to install 7.4 but you can instruct me why?Do you see anything in the changelog that solves our error? Did you wanna help or just writing something? We cannot contact distributor because this is out of warranty,coz we used for years with v6. No,it wasn't on 7.3 factory.7.3.1 is already available before 3 days ago (from 2022-06-10)
why wait more than 1 month with random reboots and kernel failure without update to next version???
You wait so much time before ask support, and you want to be serviced within 3 days?
Have you contacted your distributor?
You device have 7.3 on factory?
You omit what are all the various previous version you installed before the 7.3.
You do some test on spare device before upgrading the device on production?
You do netinstall and clean reconfig (without using .backups, but using .rsc, from previous version)?
You try to install latest 7.4 or 7.3.1 ???