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LukasMojzis
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Posts: 3
Joined: Sat Aug 13, 2022 12:46 pm

Mobile App unable to connect with RADIUS credentials - wrong username or password

Sat Sep 10, 2022 4:56 am

Hello. The Android Mobile App (com.mikrotik.android.tikapp) is unable to connect with RADIUS credentials - wrong username or password. I can use the iOS app to connect without any isues.

Somehow the mobile app is treated differently.

Winbox+WebFix:
Authentication Details:
	Connection Request Policy Name:	Use Windows authentication for all users
	Network Policy Name:		MikroTik Login
	Authentication Provider:		Windows
	Authentication Server:		XXXXX
	Authentication Type:		MS-CHAPv2
	EAP Type:			-
	Account Session Identifier:		-
Mobile App
Authentication Details:
	Connection Request Policy Name:	Use Windows authentication for all users
	Network Policy Name:		-
	Authentication Provider:		Windows
	Authentication Server:		XXXXX
	Authentication Type:		MS-CHAPv2
	EAP Type:			-
	Account Session Identifier:		-
	Logging Results:			Accounting information was written to the local log file.
	Reason Code:			16
	Reason:				Authentication failed due to a user credentials mismatch. Either the user name provided does not map to an existing user account or the password was incorrect.
I can log in via WebFig from mobile also, but that sorta negates the Mobile App usability.
Local admin accounts are not affected.
NO there is NO typo in password.
 
LukasMojzis
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Posts: 3
Joined: Sat Aug 13, 2022 12:46 pm

Re: Mobile App unable to connect with RADIUS credentials - wrong username or password

Sun Sep 11, 2022 10:47 am

Another thing worthy of note might be that the Mikrotik Home app connects just fine. So definitely a bug.
 
LukasMojzis
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Joined: Sat Aug 13, 2022 12:46 pm

Re: Mobile App unable to connect with RADIUS credentials - wrong username or password

Sun Sep 11, 2022 11:14 am

 
gustavoy
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Posts: 1
Joined: Mon Sep 19, 2022 7:17 pm

Re: Mobile App unable to connect with RADIUS credentials - wrong username or password

Wed Sep 21, 2022 2:59 am

Same issue here been talking with support since two weeks without any resolution.
Support case 91237
 
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sergejs
MikroTik Support
MikroTik Support
Posts: 6695
Joined: Thu Mar 31, 2005 3:33 pm
Location: Riga, Latvia
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Re: Mobile App unable to connect with RADIUS credentials - wrong username or password

Thu Dec 29, 2022 3:41 pm

We were able to repeat reported issue with the latest TikApp/RouterOS, we will try to fix the issue shortly.

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