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MikroTik App
 
Quasar
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Support not answering tickets?

Tue Nov 29, 2022 8:55 am

I emailed support@ 11 days ago, but still haven't received a reply (SUP-98496).

I rarely contact support, but in the past I got really quick and helpful replies. Now, not even an acknowledgement? Are delays like this normal these days?

Of course I checked the support portal and found a ticket there ('waiting for support'). Frustrating, because it's on a new device (ax²) which is now useless (broken IGMP) and I'm pretty sure it's not user error but a (device specific) bug.
 
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pcunite
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Re: Support not answering tickets?

Fri Dec 02, 2022 4:51 pm

They may not know how to respond. Lots of bugs with v7.
 
jimlc
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Re: Support not answering tickets?

Fri Dec 02, 2022 5:04 pm

They answered my ticket submissions, but told me they won't help and I should post here. I posted here and they deleted the thread, despite it being a basic question about VLANs.
 
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chechito
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Re: Support not answering tickets?

Fri Dec 02, 2022 5:26 pm

do not expect avanced features like IGMP to be functional on new devices like ax models, they will make it work but, will take time (we are talking about months)
 
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anav
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Re: Support not answering tickets?

Fri Dec 02, 2022 7:37 pm

HA, so if and when an ax3 appears, maybe the 3 refers to the number of years before it will be fully functional ???

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