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pmlazarov
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Posts: 1
Joined: Fri Feb 17, 2023 4:58 pm

hAP ax3 all clients disconnecting and reconnecting constantly

Fri Feb 17, 2023 5:03 pm

Just bought the hAP ax3 and used the quick configuration for both 2,4 GHz and 5 GHz in Bulgaria.

Now all clients repeateadly disconnect and connect to the Wi-Fi on both networks. The phones are dropping the Wi-Fi and searching for a new, until they see the same network again, the TV freezes and has to be restarted.

In the begging my Sonos beam would not connect to the Wi-Fi at all, than I activated UPnP and it connected, but started losing connection. Now I connected it by cable (that i was using for the TV) and is working.

After switching the TV to Wi-Fi it has to be reconnected to the Wi-Fi on every start through its options.

Sometimes i get a key handshake timeout on some of the devices.
The support advised me to set wireless security profile "group-key-update=1h" with no effect at all.

Can someone give me an ideae what change to the settings to make it work normal?

Log extract:
08:53:13 dhcp,info dhcp-client on ether1 got IP address 10.107.81.166
08:53:14 dhcp,info defconf deassigned 192.168.88.250 for EC:E5:12:1F:15:90 tado
08:53:14 wireless,info 54:2A:1B:81:AE:9E@wifi2 connected, signal strength -31
08:53:15 dhcp,info defconf assigned 192.168.88.250 for EC:E5:12:1F:15:90 tado
08:53:16 wireless,info DC:B7:2E:57:D7:C2@wifi2 connected, signal strength -34
08:53:17 dhcp,info defconf deassigned 192.168.88.249 for DC:B7:2E:57:D7:C2 M2007J20CG
08:53:17 dhcp,info defconf assigned 192.168.88.249 for DC:B7:2E:57:D7:C2 M2007J20CG
08:53:18 wireless,info F4:91:1E:76:3C:D1@wifi2 connected, signal strength -41
08:53:21 wireless,info B0:4A:39:2C:3F:8A@wifi2 connected, signal strength -41
08:53:21 dhcp,info defconf deassigned 192.168.88.243 for F4:91:1E:76:3C:D1
08:53:21 dhcp,info defconf assigned 192.168.88.243 for F4:91:1E:76:3C:D1
08:53:22 dhcp,info defconf deassigned 192.168.88.242 for B0:4A:39:2C:3F:8A
08:53:22 dhcp,info defconf assigned 192.168.88.242 for B0:4A:39:2C:3F:8A
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Adriahno
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Posts: 7
Joined: Mon Jan 08, 2018 4:53 pm

Re: hAP ax3 all clients disconnecting and reconnecting constantly

Thu Jul 13, 2023 8:35 pm

How did you solve the problem?
 
holvoetn
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Posts: 5403
Joined: Tue Apr 13, 2021 2:14 am
Location: Belgium

Re: hAP ax3 all clients disconnecting and reconnecting constantly

Thu Jul 13, 2023 8:52 pm

Upgrade to latest stable 7.10.2.
Should fix quite a bit of wifi problems.

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