Story about licenses goes like this:
1) CHR
- If you purchase a paid license, then it can never disappear. If you make a new CHR installation or change CHR machine parameters and system ID changes, then you can move previous paid license to new installation on your mikrotik.com account.
2) x86
- If you use pure x86 installation, then re-install process must be always done through Netinstall in order to not lose license. If you do not use Netinstall or change hardware parts of device, then old license will not work and you have to contact company from which you purchased this key. Not the support, but the company from which you purchased this key.
- If you use VM, then license will be lost if you change main configuration of VM and you will have to contact seller of the license in order to obtain a new one. Not the support, but the company from which you purchased this key.
3) RouterBOARD
- If you lose license on RouterBOARD, then you most likely did downgrade device below minimal supported RouterOS version. Upgrade device to the latest version and license will be back by itself.
- If you did not downgrade device but lost key, then contact support. Provide supout file from your router generated on latest RouterOS version (so we can be sure that the problem is not the one mentioned in previous point) and if it was lost due to software issues, then we will provide a new license to you.
- If neither of both previously mentioned points apply, then either you or the seller of the device did repair router incorrectly which voids warranty and new license will not be provided to you. You have either to repair device properly or contact the seller of device and request explanation if repairs were not made by yourself.
thank you very much for info
but to whom i should contact becoz i am purchaser i have purchased direct from mikrotik i have account with them
it was about 250usd level6 licence it will huge loss for me
i have done mail to support i was not knowing about this netinstall system
now show me some way how can i recover my licence otherwise my 250usd will be wasted