yeah, you are right, Mikrotik here pretty fucked up whole situation around CRS354.
from start, we (customers) waited for these units for couple years after their annoucment and despite that (longer "testing" and developing) time, mikrotik delivers unit, which ale not reliable....
then we (customers) waited looong months for sw repair basic funcion of network switch such is forwarding data from one port to other
and last but not least, Mikrotik don't give a fuck about us, LOYAL CUSTOMERS
yeah, it is bad
BUT, if you are thinking you are win with Cisco (or HP, ruckus, juniper, arista etc..) for heavy dutty usage, you WILL be disappoint. Sooner or later.
Every network manager wich taste proprietary solutions, proprietary sfp modules witch lock, lacking of sw options, every network manager like me will tell you about Mikrotik and send you to his direction.
And neither CRS354 situation will not change my mind.
But yeah, I am really expecting Mikrotik official statement about this and some type of solution.
And I thing this behavour of company is anything but ok.