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tplecko
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Randomly unavailable RB4011iGS+

Tue Oct 12, 2021 1:28 pm

Our office has one RB4011iGS+ device which becomes unresponsive at random times.
During those times, CPU usage jumps to 10% - normally it is below 3% (approximation from graph image). No abnormal logs are visible (device is pushing all logs to a local syslog server)
Only thing that helps is hard resetting the device. Sometimes (on rare occasions), SSH still works, but with delay between keystrokes, and the device can be reset this way.

Device handles at most 2 VPN users at any time, has only tree firewall rules (allow L2tp/IPSec on input, and deny all on input)
Also, there are 3 VLANs on SFP+, but the traffic is only 150mbps at peak times.

I have tried upgrading to the latest stable RouterOS version, and to the latest Firmware version. This doesn't seem to help.

Device is 4 months old.

Did anyone have the same situation, and how were you able to resolve it?
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ConnyMercier
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Re: Randomly unavailable RB4011iGS+

Wed Oct 13, 2021 1:46 am

How often is the Router unresponsive?

My preliminary diagnostic:
Power-Supply
How is your device powered,DC jack or via PoE-IN?

If you have an other Power-Supply lying around,
try Powering the Router and see if the random Problems go away.

If it doesn't help...
I would export your RouterOS Lizenz and Config
and reinstall aka. Netinstall the Router.
 
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tplecko
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Re: Randomly unavailable RB4011iGS+

Wed Oct 13, 2021 8:43 am

How often is the Router unresponsive?
Yesterday, on two occasions.
Power-Supply
How is your device powered,DC jack or via PoE-IN?
Original DC PSU that came with the device.
I would export your RouterOS Lizenz and Config and reinstall aka. Netinstall the Router.
Hm, I didn't try this. I figured that the upgrade process would be the same thing.
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erlinden
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Re: Randomly unavailable RB4011iGS+

Wed Oct 13, 2021 8:47 am

tree firewall rules
Could you please share /ip firewall export or better /export hide-sensitive file=anynameyoulike?
If you place the output between code tags, it makes it more readable.
First the problem, then the solution
 
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tplecko
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Re: Randomly unavailable RB4011iGS+

Wed Oct 13, 2021 11:45 am

Please see attached.

Thank you
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