Hi all,
Was called out to a customer today reporting no internet, they have a SXT LTE RBSXTR&R11e which is 3.5 years old and has been running without issue. I took a look at the OS and in the interface the lte1 has dissapeared. In the interface list the WAN says unknown!. I've got the unit back to the workshop and removed/reseated the modem but no change, I've reset the device, downloaded the package from 6.48 down to 6.45 and still nothing.
My suspicion is the modem has stopped working but with availability of replacement units some months away am looking to see if its possible to keep this one working. I can get a replacement modem from my supplier but how can i check it is 100% the modem and not the router board?
Ideas and suggestions always welcome.
Thanks
Joe.