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MikroTik App
 
rpingar
Long time Member
Long time Member
Topic Author
Posts: 592
Joined: Fri May 28, 2004 2:46 pm
Location: Italy

issue opening a ticket via email

Thu Nov 10, 2022 9:47 am

since yesterday Nov 9th we are unable to send you email to support@mikrotik.com
this is the error log of your MTA:
<<
ErrCode = -78
ErrString = [RCPT TO:] not permitted by remote SMTP server
ErrInfo = 451 Could not complete recipient verify callout
SMAIL SMTP-Send MX = "mailgw.mikrotik.com." SMTP = "smtp.convergenze.it" From = "rpingar@convergenze.it" To = "support@mikrotik.com" Failed !
SMTP-Error = "451 Could not complete recipient verify callout"
SMTP-Server = "mailgw.mikrotik.com."
>>
<<

may you check?
 
User avatar
normis
MikroTik Support
MikroTik Support
Posts: 26294
Joined: Fri May 28, 2004 11:04 am
Location: Riga, Latvia

Re: issue opening a ticket via email

Thu Nov 10, 2022 10:22 am

Yes, MikroTik email server is down. Use the Servicedesk portal for now, please.
https://help.mikrotik.com/servicedesk/s ... on=portals
 
cklee234
newbie
Posts: 44
Joined: Tue Sep 29, 2020 6:49 am

Re: issue opening a ticket via email

Thu Nov 10, 2022 10:35 am

I continue to have issues to login portal
 
User avatar
normis
MikroTik Support
MikroTik Support
Posts: 26294
Joined: Fri May 28, 2004 11:04 am
Location: Riga, Latvia

Re: issue opening a ticket via email

Thu Nov 10, 2022 10:55 am

What issues do you have?
 
cklee234
newbie
Posts: 44
Joined: Tue Sep 29, 2020 6:49 am

Re: issue opening a ticket via email

Thu Nov 10, 2022 11:46 am

Just can't recover the password from support portal

I wish to raise a support ticket on CAPsMan issue in V7.7 beta6

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