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pswolfwind
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New hap ax2 has no free space at all and other issues. Defect?

Mon Dec 05, 2022 3:34 am

Hi

I just got a new hap ax2 and have had a tough time trying to make this router work. The issues are as below:

The router doesn't broadcast the default Wifi which the quick start guide says it would.
I noticed the Wifi setting on the Quick Set page are all empty when I accessed the router using a cable.
The router lost all configurations after a reboot.
In the File tab on Winbox, it says there's 0% free space.

How should I start to troubleshoot? Thanks
 
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normis
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Re: New hap ax2 has no free space at all and other issues. Defect?

Mon Dec 05, 2022 9:20 am

Netinstall to RouterOS v7.6 would be a good start:
https://youtu.be/gzlLbIf3Dbk
 
pswolfwind
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Re: New hap ax2 has no free space at all and other issues. Defect?

Mon Dec 05, 2022 10:05 am

Hi Normis

Thanks for your suggestion. I will try it and give an update later.
 
pswolfwind
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Re: New hap ax2 has no free space at all and other issues. Defect?

Mon Dec 05, 2022 4:17 pm

Hi Normis

I have had no luck with Netinstall. I've changed the cable but still get the "installation fail, no response from router, time out." error, it happened during the transmission of the npk file. Any further suggestions? I will also try to contact the retailer to see if I can get a replacement...
 
holvoetn
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Re: New hap ax2 has no free space at all and other issues. Defect?

Mon Dec 05, 2022 4:48 pm

Netinstall can be quite picky.

If Windows:
- make sure ALL (and really ALL) other network interfaces are disabled except your ethernet interface (also virtual interfaces)
- keep pressing reset until the device appears in netinstall window
- some have had more luck when putting a stupid switch in between computer ethernet port and the device to be handled

Linux is another option if you happen to have a spare (or old) computer lying around. I personally only use Linux for netinstall, too much problems using Windows (whereas with Linux it is 9 out of 10 success).
 
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anav
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Re: New hap ax2 has no free space at all and other issues. Defect?

Mon Dec 05, 2022 5:02 pm

Read Para H. - viewtopic.php?t=182373
 
pswolfwind
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Re: New hap ax2 has no free space at all and other issues. Defect?

Tue Dec 06, 2022 12:32 pm

Hi All,

After all the effort the issue is still not resolved. I decided to return this router to the retailer.

Thank you for your comments on this thread!
 
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HomePadington
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Re: New hap ax2 has no free space at all and other issues. Defect?

Thu Dec 08, 2022 5:38 am

Hi All,

After all the effort the issue is still not resolved. I decided to return this router to the retailer.

Thank you for your comments on this thread!

I also bought a hap ax2.
After updating to 7.6, my Wi-Fi disappeared.
after that I installed the wave2 package from the package set and the wifi worked again. try.
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